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Hotel Kenzi Farah
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Savings alert! 27% below average rates

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Reviews (2,677)
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All reviewstwo double bedsguest relationspancakespool area isshort breakthe main squarejemaa elmint teaatlas mountainstaxistennisculturesouks
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Reviewed July 2, 2013

I have just returned from Kenzi Farah, which was my second visit to Marrakesh. I was and am still shocked at the way this hotel is run and how poor the service and hotel in general is. I have stayed in 5 star accommodation at the same price prior to visiting Kenzi Farah and can confirm that this hotel does not match the star rating it has been granted, nor does it match the price paid.

These are some of the problems I experienced while in resort:

1. Asked reception in excess of 5 times to hire/buy a converter plug. The staff were extremely unresponsive and didn't seem to care at all.
2. The floor that we stayed in, 4th floor, room 2403, smelt really bad.
3. I even had problems getting a bucket of ice. All I wanted to do was cool a bottle of red wine (which I had purchased from the hotel, which was served hot and undrinkable) and I was passed from bar to bar and then reception. The staff looked at me as if I was asking for gold.
4. My traveling companion had no help with getting a sunbed mattress or towels, whereas the same man helped another lady.
5. No prices for drinks or food outside of the half board offering. It is very much pot luck what you pay on any given day.
6. There are no labels on the food and drinks in the restaurant. The food is extremely poor with exception to the Morrocan evening, which seemed a lot better. Most evenings the meals we endured, left bad/off tastes in our mouths. The only food that seemed edible was the sweets. Two evenings out of four, I approached the chef that was cooking in the restaurant. I stood in front of him and asked what he was making, to which I received no response or acknowledgement.
7. The air conditioning in the room is very bad and non existent in other parts of the hotel.
8. Stained towels and bathmat in bathroom.
9. Loose shower rail in bathroom (quite dangerous).
10. Nearly all of the staff are rude and do not even acknowledge you.

On the first day, we reported all of the above to the hotel and our travel rep, who addressed the issues with the management. The management promised to sort out all of the issues that we had addressed and said they wanted to ensure we had a good stay.

Three days on from the day we addressed the complaint, nothing had changed or improved. On checking out, we were incorrectly charged for our drinks and food while in resort. We again expressed our concerns with our entire stay to be met when an arrogant response saying we should of complained more. In other words, kept on going back to reception to resolve the issues.

In the end the manager waived the charges on the bill, however it took 15 minutes of dispute where he was talking over us and not listening at all.

This hotel is not for British guests, it really felt like every other nationality was being treated in a far superior manner to us.

The only saving grace is that the room (bar the air conditioning) was moderately comfortable and that the tours to get you out of this resort were superb.

I would really advise anyone considering to book this hotel, to seriously think about whether they want to have a good experience in Marrakesh; as if it was not for the excellent excursion to the Atlas mountains, we would of considered leaving early.

  • Stayed: July 2013, traveled solo
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Thank cathaluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

Very nice property and well maintained. Trying to get anything via the front desk is nearly impossible. We made four trips to the front desk just to get some towels in our room. They were never very concerned but always said "towels are coming shortly" but never came. The pool was beautiful and the grounds are very well manicured. The restaurants and bar are great and it was lovely to sit outside in the evenings.

  • Stayed: June 2013, traveled as a couple
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Thank CarlandPati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKenziFarah, Responsable relations publiques at Hotel Kenzi Farah, responded to this reviewResponded June 27, 2013

Thank you for choosing Kenzi Farah on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.

We hope to see you again on your next visit to Marrakech.

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Reviewed June 24, 2013

This is an unusual hotel. The rooms and the structure of the hotel make this a suitable business hotel, but the restaurants and services make this a tourist hotel. I found the rooms spacious and comfortable but as a business guest felt a bit out of place surrounded by tourists. the central pool and gardens area is within the hotel complex and is a great place to relax. The only bar is small with few staff. I echo the comments regarding the breakfast service which is terrible and makes you feel like you are on the world's worst package tour. that being said this is a cheaper hotel than many in Marrakesh and is good value for money for your short stay tourist guest.

  • Stayed: May 2013, traveled on business
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Thank London_Flyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2013 via mobile

It has a first rate pool with lots of foreigners. The rooms are nice, and clean by Moroccan standards - though this means you likely will get stains on your sheets. The location near both the old and new city is very good. Do NOT waste your money on their breakfast. It was truly useless. There is no good food except the pancake lady who is there for only half the time and their coffee is just awful. They do charge extra for any amenity (except Wi-Fi), this includes using the gym or safe.

  • Stayed: June 2013
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1  Thank sirsethalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

Just got back from 3 nights at the Kenzi Farah. Overall the hotel matched our expectations. Staff were generally friendly, (a few grumpy ones at reception), but otherwise very nice! The room was clean, spacious and modern. Pool was refreshing and sunbeds were plentiful (although some people got up very early to reserve them). Plenty of space in the beautiful gardens if the beds are taken. Breakfast was good with a variety of food / drink... pretty standard for a 4 star hotel.

The hotel is located approximately 20 minutes walk to the old town / central square / crazy souks...come out of the hotel, turn left and left again. (Best seen at night). 20 minute walk to the new city...come out the hotel and turn right and then second right. You'll see a little more civilisation - shops, crossings etc! Try and get your hands on a map before you arrive (they don't have any at reception and charge you for one at the shop within the hotel).

Room Tip: Rooms at the back of the hotel are quieter. If you want a balcony make sure you request one as only a few of the rooms have them.
  • Stayed: June 2013, traveled with family
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Thank sf22_03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKenziFarah, Responsable relations publiques at Hotel Kenzi Farah, responded to this reviewResponded June 22, 2013

We are delighted to hear you had a wonderful stay with us at Kenzi Farah Marrakech.They work exceptionally hard to make sure that every gust feels special. Thank you so much for staying with us.

We hope to see you in near future.

Sincerely

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