First impressions were nice but on arrival we had to ask to change rooms as we were put at the very back of the hotel over looking a roof top full of sand bags. We was also questioned at reception where we booked and how much we paid don't know if they a difference to the room we got. We did get moved to a much better room overlooking the pool after dragging our bags about and feeling tired from being up since 2 am travelling.
The room was nice and pool area was lovely. Food was good and lunch was well presented and tasty but was a bit pricy. Drinks in particular was expensive 2 small glasses of wine was about £8.00.
The main thing that let this hotel down was the staff, reception staff were rude and unhelpful and the pool side restaurant staff were slow and miserable not what you want when on holiday, it seemed the older staff were the worst.
My girlfriend went in to the toilet at one point and the staff were smoking in there not what you would expect at a 5 star hotel. We also heard one of the pool bar managers recommending to stay at the Sofitel which doesn't fill you with confidence.
The bar in the evening wasn't open once while we were there and it wasn't like we went out of season, looked like a nice bar through the locked doors but a shame we couldn't use it.
- Official Description (provided by the hotel):
- A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors' private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district "L'Hivernage".Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more less
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- Also Known As:
- Kenzi Farah Hotel Marrakech
- Kenzi Farah Marrakech