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“Long weekend in Marrakech” 4 of 5 stars
Review of Es Saadi Gardens & Resort

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Es Saadi Gardens & Resort
Ranked #124 of 504 Hotels in Marrakech
Certificate of Excellence
Sutton Coldfield, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Long weekend in Marrakech”
4 of 5 stars Reviewed July 7, 2014

After less than 10 mins by taxi from the airport, a group of four of us arrived at around 10.30am on the Friday morning and although we hadn't stayed the night before the staff were happy for us to take advantage of the full cooked breakfast whilst we waited for check-in (we weren't charged for this). After check-in the hotel provided maps of the city and information on how to get around. Staff were professional, courteous, accommodating and provided a high level of service. Nothing was too much trouble. Rooms were clean and we got the pool view we asked for, (pool view recommended) the decor was authentic and well maintained though a little dated. All rooms have AC, which is essential!

The pool was clean and well maintained and pool staff and waiters were always on hand to see to your every need and the Spa just by the pool was such a treat (full body massage was heaven).

Having the Es Saadi Palace next door meant that we could visit the on site art gallery and have dinner in the sumptuous restaurant. It was Ramadan when we were there, which meant both hotels were lovely and quiet but some services weren't available and some shops closed until late afternoon/early evening and whilst this didn't really affect our trip I did feel for the staff who were serving us food when they weren't allowed to eat it. The Casino was open but hours were restricted.

There are 4 boutique shops on site if you forget anything you can usually pick it up there or ask the hotel.

We got a really good bed and breakfast deal on double rooms with twin beds, which was made even better as we split the cost of the 2 rooms between us.

I would heartily recommend the hotel and would definitely stay there again. We were there for just two nights but that didn't stop us having a wonderful, memorable time.

Room Tip: Ask for a pool view. There is a small charge but the alternative may be a brick wall!
See more room tips
  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bevie21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raïk B, Directeur général at Es Saadi Gardens & Resort, responded to this review, August 10, 2014
Dear Bevie21,

Thank you so much for taking the time to send us your feedback which I've shared with my team. We take great pride to constantly try to improve our guest experience.

I'm happy that you have noticed the excellent location from our hotel and very good facilities well priced for such high quality given.

Looking forward to welcome you back very soon.

Yours sincerely,

Raïk BOUHMOUCH
Es Saadi Gardens & Resort
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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881 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Houston, Texas
Level Contributor
135 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed June 17, 2014

Stayed three night for a work visit. The public areas are really nice. The pool bar shuts at about 5 or 6pm which made for a quiet beautiful pool area in evening allowing me to sleep with windows open (on third floor) during nice weather in April. The view from room over pool toward Casino and faint outline of Atlas mountains beyond was lovely. Dinner in the French Gastronomie restaurant was delicious. Buffet breakfast was nice (nothing over the top) and overall service was perfect. If something could be improved it would be that the rooms are a little dated (they are not bad; just a bit dated) and the shower/bath with moving glass panel feels a little awkward/insecure.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GoCrows123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raïk B, Directeur général at Es Saadi Gardens & Resort, responded to this review, June 20, 2014
Dear Guest,

First of all, let me thank you for having taken the time to let us know about your satisfaction on the TripAdvisor website after your stay at the Es Saadi Hotel, and tell you that I do really appreciate it.
Always trying to offer our guests a quality of service worth the image the Es Saadi Gardens & Resort wishes to give, it is certain that your comment pushes my team and myself to continue our efforts, as it is always encouraging to notice that everyone’s work contribute to make our guests stay pleasant.
Hoping to have the pleasure of welcoming you again soon at the Es Saadi Hotel,

I remain,

Raïk BOUHMOUCH
Es Saadi Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed June 13, 2014

This is a very nice hotel with a lovely pool. Plenty of choice for breakfast. The food in the hotel restaurant was very acceptable without being outstanding. The staff were helpful and friendly. The hotel is in a good location, within walking distance of Place Jemma El Fna. The room was attractive and very clean, with a nice balcony. They even brought out a birthday cake to celebrate my wife's 70th and we had "Happy Birthday" sung in English, French and Berber! Wonderful.
If you want to stay in the old heart of Marrakech in amongst the throng and noise, stay in a Riad within the wall. If you want good access to the sights but to stay in a modern hotel in peace and quiet, I would certainly choose Es Saadi Gardens Hotel again. (Stayed as part of a Saga tour)

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Ksdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raïk B, Directeur général at Es Saadi Gardens & Resort, responded to this review, June 20, 2014
Dear Guests,

I was really pleased to read that you enjoyed your recent stay at the Es Saadi Hotel.
I also was delighted that you liked the facilities we provided and especially the service you received of my team. I have passed on your kind comments to them.
Once again, I thank you for sharing with us your message, and looking forward to welcoming you on a next trip to Marrakech,

Best regards

Raïk BOUHMOUCH
Es Saadi Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 11, 2014

Spent 2 days at the Es Saadi Gardens hotel during a 1-week trip in Morocco. The hotel is very nice but it does not deserve its 5-star rating. There was a very noisy animation that weekend I stayed around the pool, with music way too loud. Hopefully, the hotel allowed guest to use the pool in the Palace area, which was way more quiet. But overall, I haven't felt I got the value I paid for.

They offer breakfast buffet with a mix of Moroccan and Western options, so for those of you not willing to try, you'll be able to eat "like at home". Haven't had lunch and dinner so I can't comment but it isn't cheap so you may want to go out and take advantage of the many dinning options.

Employees are nice and courteous.

  • Stayed May 2014, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Karym L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raïk B, Directeur général at Es Saadi Gardens & Resort, responded to this review, June 20, 2014
Dear Karym,

This message to inform you that I carefully read your comment you wrote on the TripAdvisor website after your stay at the Es Saadi Hotel last month.

We constantly do our most to offer a quality of service worth the image we wish to give to our hotel, and I’m happy to read that the service you were given at the Es Saadi Hotel has been up to your expectations.

I want you to know that we consider your comments very seriously and use them to take the necessary steps to improve and reach the irreproachable level of service that you are expected.

Regarding the animation, please allow me to explain; we had a very special Event: The Sismix that took place that week

Hoping we will have the pleasure of welcoming you again

Yours faithfully.

Raïk BOUHMOUCH
Es Saadi General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 10, 2014 via mobile

We are currently staying here and couldn't be happier. Staff are more than helpful, rooms are great, breakfast is fab & it's fantastic value for money.
Although it's seems the majority of guests are French, we don't feel out of place & every staff member I have met has spoken English.
It's a great base away from the hustle & bustle of the old town yet close enough to get there easily enough.
Breakfast is great, huge selection.
It's not the cheapest for food & drink but still less than you pay in uk at a hotel.
Pool is lovely & there is no fight for a lounger.
Although the casino & nightclub is a stone throw away we have not once heard Noise from there in the evening.
Overall very pleased and would come back again.
Please do not be put off by negative reviews, I had been & there was no need.

  • Stayed June 2014
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank M030386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raïk B, Directeur général at Es Saadi Gardens & Resort, responded to this review, June 20, 2014
Dear guests,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the Es Saadi Hotel Marrakech.
Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.
We look forward to the pleasure of welcoming you back to the Es Saadi Hotel, we sincerely hope to see you again.

With all our very best regards

Looking forward to that occasion,

Yours sincerely,

Raïk BOUHMOUCH
Es Saadi Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Totnes, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 28, 2014

We really cannot understand the poor reviews on this hotel. It must have been refurbished since they stayed there.. We were there at the end of April and loved everything about it. The staff were extremely helpful and friendly always smiling. The weather was perfect without mosquitoes. All the meals were good and breakfast had a large display, hot and cold, to choose from. Sitting outside poolside for our dinner was delightful. No loud music. Mainly French speaking guests, some with children who were well behaved. The hotel is favourably located with good access to outside attractions in the area. We would highly recommend this hotel and would go there again.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jalmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raïk B, Directeur général at Es Saadi Gardens & Resort, responded to this review, June 7, 2014
Dear M Martin,

Thank you very much for taking the time to share your comments concerning your recent stay at the Es Saadi hotel on TripAdvisor. We are working very hard to ensure that all of our guests are completely satisfied and I am delighted to know that you left our hotel with pleasant memories.
The entire team will be thrilled to hear that their efforts were up to your expectations, it is a real motivation for all of us

We hope to welcome you back to the Es Saadi Hotel soon.

Looking forward to that occasion,

Yours sincerely,

Raïk BOUHMOUCH
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed May 12, 2014 via mobile

I am writing from the hotel which I am (thx god!) leaving today! I spent 3 nights here and I never thought I would be so happy to go home. The service is terrible, staff do not care and make you feel like they are giving you a favour no matter what you ask for. The hotel is part of a resort which I was told I could have access to any facilities, but surprise, when we got here we tried to go to the biggest swimming pool (the one on all the pictures on the net), but we were refused the access. Apparently you have to stay in the "palace side" to be good enough to swim in it.. When checking in the hotel, i had been given a map with all hotel favilities but never had been told that I would not be welcome in some of them.
Service wise, if you dont mind asking 3/4 time for water , salt & pepper etc... This place is for you.
Food, just average.
Last day, non of the satf was suprised that myself and 30 other guests were towell less by the swimming pool and I had to make a fuss for someone realising that maybe their towel guy didnt show and maybe they needed to take care of us.
I will never return to this expensive hotel, and I advise you not to go!

  • Stayed May 2014
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Chtitelodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raïk B, Directeur général at Es Saadi Gardens & Resort, responded to this review, May 20, 2014
Dear guest,

First of all, I would like to thank you for taking the time to leave a review. I'm sorry to hear about your disappointment. Please accept my most sincere apologies for not having fulfilled your expectations.

Your comments have been transmitted to all departments. Regarding your comments about the swimming pool, indeed we do have a Palace & a five stars hotel in our Resort with a policie for each one that are clearly explain upon check in.

We have taken notes regarding the service in our restaurant and snack around the pool, we gave new instructions to the staff to insure an optimal service even for the towel to make sure it won't happen again.

Please rest assured that the comfort and the satisfaction of our guests are our first preoccupation. I thank you for your understanding and for helping us to improve the quality of our service.

Once again, let us express to you our most sincere regret for not having met your expectations.

I sincerely hope to have the pleasure to welcome you again at the Hotel Es Saadi to show you our improvements.

With all our very best regards.

Raïk BOUHMOUCH
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Es Saadi Gardens & Resort

Property: Es Saadi Gardens & Resort
Address: Rue Ibrahim El Mazini - Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Marrakech
#70 Spa Hotel in Marrakech
#82 Luxury Hotel in Marrakech
#160 Family Hotel in Marrakech
#193 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Es Saadi Gardens & Resort 5*
Number of rooms: 150
Official Description (provided by the hotel):
Not far from the bustling Medina full of history, in the heart of the peaceful Hivernage and in a 8-hectare green park, the Es Saadi Hotel is at 10-minute walk from Jemaa el-Fna, facing the snow-capped Atlas Mountains. The hotel has a 400m² swimming pool, heated in winter, and an Oriental Spa. The 150 keys' hotel, mainly composed of elegantly decorated air-conditioned rooms with balconies overlooking the pool or surrounding area. Suites and bungalows at the pool are included. 2 restaurants and a piano bar are available to guests. They also have privileged access to other facilities of the Es Saadi Marrakech Resort that are the Casino with its famous restaurant L'Epicurien and its late-dinning concept and the night club, the Theatro. It offers free Wi-Fi. Marrakech-Menara Airport is at 10 minutes. ... more   less 
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Also Known As:
Es Saadi Marrakech
Hotel Es Saadi

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