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“Very nice hotel but not a 5-star” 4 of 5 bubbles
Review of Es Saadi Marrakech Resort - Hotel

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Es Saadi Marrakech Resort - Hotel
Ranked #122 of 511 Hotels in Marrakech
Certificate of Excellence
Montreal, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very nice hotel but not a 5-star”
4 of 5 bubbles Reviewed June 11, 2014

Spent 2 days at the Es Saadi Gardens hotel during a 1-week trip in Morocco. The hotel is very nice but it does not deserve its 5-star rating. There was a very noisy animation that weekend I stayed around the pool, with music way too loud. Hopefully, the hotel allowed guest to use the pool in the Palace area, which was way more quiet. But overall, I haven't felt I got the value I paid for.

They offer breakfast buffet with a mix of Moroccan and Western options, so for those of you not willing to try, you'll be able to eat "like at home". Haven't had lunch and dinner so I can't comment but it isn't cheap so you may want to go out and take advantage of the many dinning options.

Employees are nice and courteous.

  • Stayed May 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karym L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raïk B, Directeur général at Es Saadi Marrakech Resort - Hotel, responded to this review, June 20, 2014
Dear Karym,

This message to inform you that I carefully read your comment you wrote on the TripAdvisor website after your stay at the Es Saadi Hotel last month.

We constantly do our most to offer a quality of service worth the image we wish to give to our hotel, and I’m happy to read that the service you were given at the Es Saadi Hotel has been up to your expectations.

I want you to know that we consider your comments very seriously and use them to take the necessary steps to improve and reach the irreproachable level of service that you are expected.

Regarding the animation, please allow me to explain; we had a very special Event: The Sismix that took place that week

Hoping we will have the pleasure of welcoming you again

Yours faithfully.

Raïk BOUHMOUCH
Es Saadi General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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951 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed June 10, 2014 via mobile

We are currently staying here and couldn't be happier. Staff are more than helpful, rooms are great, breakfast is fab & it's fantastic value for money.
Although it's seems the majority of guests are French, we don't feel out of place & every staff member I have met has spoken English.
It's a great base away from the hustle & bustle of the old town yet close enough to get there easily enough.
Breakfast is great, huge selection.
It's not the cheapest for food & drink but still less than you pay in uk at a hotel.
Pool is lovely & there is no fight for a lounger.
Although the casino & nightclub is a stone throw away we have not once heard Noise from there in the evening.
Overall very pleased and would come back again.
Please do not be put off by negative reviews, I had been & there was no need.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank M030386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raïk B, Directeur général at Es Saadi Marrakech Resort - Hotel, responded to this review, June 20, 2014
Dear guests,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the Es Saadi Hotel Marrakech.
Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.
We look forward to the pleasure of welcoming you back to the Es Saadi Hotel, we sincerely hope to see you again.

With all our very best regards

Looking forward to that occasion,

Yours sincerely,

Raïk BOUHMOUCH
Es Saadi Hotel General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Totnes, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed May 28, 2014

We really cannot understand the poor reviews on this hotel. It must have been refurbished since they stayed there.. We were there at the end of April and loved everything about it. The staff were extremely helpful and friendly always smiling. The weather was perfect without mosquitoes. All the meals were good and breakfast had a large display, hot and cold, to choose from. Sitting outside poolside for our dinner was delightful. No loud music. Mainly French speaking guests, some with children who were well behaved. The hotel is favourably located with good access to outside attractions in the area. We would highly recommend this hotel and would go there again.

  • Stayed April 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jalmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raïk B, Directeur général at Es Saadi Marrakech Resort - Hotel, responded to this review, June 7, 2014
Dear M Martin,

Thank you very much for taking the time to share your comments concerning your recent stay at the Es Saadi hotel on TripAdvisor. We are working very hard to ensure that all of our guests are completely satisfied and I am delighted to know that you left our hotel with pleasant memories.
The entire team will be thrilled to hear that their efforts were up to your expectations, it is a real motivation for all of us

We hope to welcome you back to the Es Saadi Hotel soon.

Looking forward to that occasion,

Yours sincerely,

Raïk BOUHMOUCH
Hotel General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed May 12, 2014 via mobile

I am writing from the hotel which I am (thx god!) leaving today! I spent 3 nights here and I never thought I would be so happy to go home. The service is terrible, staff do not care and make you feel like they are giving you a favour no matter what you ask for. The hotel is part of a resort which I was told I could have access to any facilities, but surprise, when we got here we tried to go to the biggest swimming pool (the one on all the pictures on the net), but we were refused the access. Apparently you have to stay in the "palace side" to be good enough to swim in it.. When checking in the hotel, i had been given a map with all hotel favilities but never had been told that I would not be welcome in some of them.
Service wise, if you dont mind asking 3/4 time for water , salt & pepper etc... This place is for you.
Food, just average.
Last day, non of the satf was suprised that myself and 30 other guests were towell less by the swimming pool and I had to make a fuss for someone realising that maybe their towel guy didnt show and maybe they needed to take care of us.
I will never return to this expensive hotel, and I advise you not to go!

  • Stayed May 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Chtitelodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raïk B, Directeur général at Es Saadi Marrakech Resort - Hotel, responded to this review, May 20, 2014
Dear guest,

First of all, I would like to thank you for taking the time to leave a review. I'm sorry to hear about your disappointment. Please accept my most sincere apologies for not having fulfilled your expectations.

Your comments have been transmitted to all departments. Regarding your comments about the swimming pool, indeed we do have a Palace & a five stars hotel in our Resort with a policie for each one that are clearly explain upon check in.

We have taken notes regarding the service in our restaurant and snack around the pool, we gave new instructions to the staff to insure an optimal service even for the towel to make sure it won't happen again.

Please rest assured that the comfort and the satisfaction of our guests are our first preoccupation. I thank you for your understanding and for helping us to improve the quality of our service.

Once again, let us express to you our most sincere regret for not having met your expectations.

I sincerely hope to have the pleasure to welcome you again at the Hotel Es Saadi to show you our improvements.

With all our very best regards.

Raïk BOUHMOUCH
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed May 8, 2014

Dont pay too much attention to the last reviewer having a moan. Me and my wife just came back from 5 days in the hotel and I couldn't fault anything. Breakfast was served until 1030, we would usually head down around 10am and never had any issues.

The hotel is in Hivernage which is a quiet yet upperclass area. Its nice to come back to this hotel and location after the hustle and bustle of the medina. It's still central and the Medina is either a 30 dirham or 20 min walk away. Hivernage itself has quite a few restaurants, bars and cafes.

The hotel rooms are nice and spacious the swimming pools are great, it has a very good gym as well as sports bar and restaurant. It also has a cash point, money exchange and the Saadi Palace and casino are next door as well if you are into that. Even if you dont like gambling it is entertaining and a good spot for some people watching. The customer service was really good as well, never got any complaints when we asked for things and staff were generally nice and polite. I wouldnt hesitate to recommend this hotel to anyone.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TK79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raïk B, Directeur général at Es Saadi Marrakech Resort - Hotel, responded to this review, May 10, 2014
Dear Guest,

Thank you very much for choosing the Es Saadi Hotel and for taking the time to share your comments concerning your stay with us. We strive to provide exceptional service; therefore your feedback is exceedingly important as it acts as an indicator of how we are performing.

Indeed the location situation is really exceptionnal. Moreover breakfast is really attractive and various ( Moroccan specialities, special bread, cheese, pastries and ... ).

We are working very hard to ensure that all of our valued guests are completely satisfied. Therefore, I am glad to know that you left our hotel with pleasant memories. Rest assured that I have shared your kind words with our team; I am sure that this feedback will serve as an encouragement to all of our staff as we strive to provide all of our guests with the quality of service in which we take great pride.

We look forward to welcoming you back the next time your travel plans include Marrakech.

With best regards,

Raïk BOUHMOUCH
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed May 5, 2014

MINUS

- "has-been" good hotel, in european standards its maximum a 3 stars hotel
- some of the staff is unfriedly and insolent (obviously been working there too long)
- old and small rooms desperatly in need of renovation
- bad wifi connection

PLUS

+ location
+ garden
+ concierge staff

WEIRD EPISODE:

I arrive at 10.05 am for breakfast and, unlike in any other 5 star hotel, am denied the right to have breakfast...i go to the swimming-pool bar which also does not serve any food until 12.00...when i ask where can i get food, the answer is: "room service"...so i go to room, ask for breakfast in room service (which they dont serve in the pool) and then take the tray to the swimmimg-pool to have breakfast there (see picture in attachment).

  • Stayed May 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank EverywhereElsewhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raïk B, Directeur général at Es Saadi Marrakech Resort - Hotel, responded to this review, May 10, 2014
Dear Guest,

I have paid special attention to your message regarding your dissatisfaction following your recent stay at the Hotel Es Saadi.

First of all, I would like to thank you for your positive comments with regards to the hotel's location, garden and concierge staff. Our hotel is normally recognised for its exceptional service, nevertheless I am sorry that some of our facilities did not quite meet your expectations this time.

I have reviewed your comments regarding time service at the breakfast and know that I take this very seriously. Know that this is not at all a reflection of the high standard which we have set for our hotel; rest assured that I have communicated this with our Food & Beverage manager and that we have taken the proper measures to ensure that there are no similar occurrences in the future. Our Beakfast service is served everyday from 6H30 to 10H30 AM and even to 11H00 AM

With regards to the Wi-Fi Internet connection provided free of charge to our guests, we did in fact experience problems with our supplier. This problem has been solved.

I am hopeful that you have otherwise enjoyed your stay with us. We look forward to the opportunity to welcome you back and to provide you with the service in which we take great pride the next time you are in Marrakech.

Raïk BOUHMOUCH
General Manager

,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
1,175 reviews
162 hotel reviews
common_n_hotel_reviews_1bd8 632 helpful votes
4 of 5 bubbles Reviewed May 2, 2014 via mobile

My title was intended to give the viewers the understanding that a destination like Marrakech is in the process of growing however the environment for grand investment isn't there yet. Judging from the injection, things are moving.

The Hotel es Saadi Garden & Resort is a comfortable place to stay for short or long stay. The resort connected with the casino give a full variety of activities for the guests. The location of the hotel is relatively convenient in visiting other major sites. The top of the roof sign with the name of the hotel gives a easy landmark to return back. Hence I shall give this hotel the best in location.

Other facilities, I would give them as in par with any 4 stars hotels in the area.




Stayed May 2014, traveled as a couple
Helpful?
1 Thank Charn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raïk B, Directeur général at Es Saadi Marrakech Resort - Hotel, responded to this review, May 10, 2014
Dear Mr.Charn P

This message to inform you that I carefully read your comment you wrote on TripAdvisor after your visit at the Es Saadi Hotel last week.

We constantly do our most to offer a quality of service worth the image we wish to give to our hotels & Resort, and I deeply regret that some of our facilities has not been up to your expectations.
Usually, the quality of service of our hotel is held in high reputation, but this time, without any details on wich of facilities as you say has not been at the level of its notoriety, however I wish you could accept our apologies.

I want you to know that we consider all our friendly guests comments very seriously and use them to take the necessary steps to improve and reach an irreproachable level of service.

Hoping you will give us a chance to show you that the Es Saadi Hôtel can be up to your expectations, and that we will have the pleasure of welcoming you again in this beautiful city of Marrakech

Yours faithfully.

Raïk BOUHMOUCH
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Es Saadi Marrakech Resort - Hotel

Property: Es Saadi Marrakech Resort - Hotel
Address: Rue Ibrahim El Mazini - Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Marrakech
#67 Spa Hotel in Marrakech
#80 Luxury Hotel in Marrakech
#159 Family Hotel in Marrakech
#192 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Es Saadi Marrakech Resort - Hotel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Not far from the bustling Medina full of history, in the heart of the peaceful Hivernage and in a 8-hectare green park, the Es Saadi Hotel is at 10-minute walk from Jemaa el-Fna, facing the snow-capped Atlas Mountains. The hotel has a 400m² swimming pool, heated in winter, and an Oriental Spa. The 150 keys' hotel, mainly composed of elegantly decorated air-conditioned rooms with balconies overlooking the pool or surrounding area. Suites and bungalows at the pool are included. 2 restaurants and a piano bar are available to guests. They also have privileged access to other facilities of the Es Saadi Marrakech Resort that are the Casino with its famous restaurant L'Epicurien and its late-dinning concept and the night club, the Theatro. It offers free Wi-Fi. Marrakech-Menara Airport is at 10 minutes. ... more   less 
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Also Known As:
Es Saadi Marrakech
Hotel Es Saadi

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