I think the title says a lot, but unfortunately this wasn't our only complaint of the holiday. If you don't have time to read the epic tale below, in a nutshell avoid this hotel like the plague.
My husband and I recently stayed at the Es Saadi Hotel and Gardens resort – 1st March 2014 – 8th March 2014.
Whilst at the hotel, we ordered breakfast in our room on the morning of 4th March as this was part of the amended service whilst they were undertaking repairs to the hotel dining areas. Our breakfast arrived and unfortunately my husband wasn’t feeling too well, so I ate two portions of the scrambled egg we were delivered. 3-4 hours later I began to suffer with cramps and diarrhea and had to spend the rest of the evening in bed. I couldn’t eat food so went to bed without any dinner. I deteriorated throughout the night and woke up the next morning feeling weak and feverish.
Not knowing quite what was wrong, and assuming I’d had a bit of the local water by accident which had given me an upset stomach, we ventured down to breakfast the next morning before heading into the Medina to look at some sights. Once in the Medina, I suddenly came over extremely ill, causing much embarrassment and we had to fly home in a taxi. I spent that evening shaking with fever all afternoon and evening, couldn’t eat, had a pounding headache and serious sickness. My husband was too worried to leave me to get some dinner, so he had to order room service and eat alone. In the morning, I was worse and now extremely dehydrated. I asked my husband to go to the pharmacy to get me something to help me rehydrate I was from losing so much water and nutrients. On his way down he mentioned his frustration and concern to the front desk who confirmed they had a doctor on sight who they sent up to our room.
The doctor visited my on Thursday 6th March at around 11am. He confirmed that I had severe food poisoning and put me on a course of antibiotics and 4 other tablets that I had to take 2-3 times a day for 5 days. He also said that I should try and eat something and that I would be ok to eat bread, rice, soup or plain vegetables. I stuck to this strict diet, but it took me another 48 hours before my body would hold down food longer than 30 minutes. It was exhausting, agonising and extremely unpleasant for both myself and my husband. It stopped us being able to go anywhere, as I needed to be by a toilet all the time and was so weak from the fever and poisoning. It wasn’t until Saturday 8th March, the day we had to fly home, that I began to feel any better. I lost 5 days of my 7 day holiday.
All of the food we had delivered to our room (because my husband had to eat room service for 4 nights as I was too ill to be left alone) was cold. Appalling.
Had we not had this awful experience, I would have been inclined to let the other complaints slip, but as they already ruined my holiday for this year, I will elaborate that we were not told about the renovations they were doing at the hotel. It meant that 2 of the restaurants were out of service, we had to walk across to the Es Saadi Palace every morning for breakfast where it was over crowded and frankly unpleasant to try and fight the crowds to get some food. Furthermore, we had to listen to drilling and banging all day. We were excited to have been given a pool-view apartment, as they make it clear that this is the better level of room. Well, not when you’re then overlooking the renovations. I had to spend 4 days in bed in my room – and listen to the sound of renovations all day! Disgusting. What’s worse is that they didn’t inform us before we booked or travelled that they were undergoing renovations. Guests should have been notified and compensated, yet we were only told when we were checking in, giving us no option but to accept the situation.
If that wasn’t enough, we also had to then contend with the sound of the club at the Casino all night through to 5am – whenever the door was opened to let people in or out, all we could hear was the bass resounding through the complex. So renovations all day, club music all night. Es Saadi hotel is NOT cheap to stay in or to eat and drink in – and for that price I am appalled at what we had to put up with. The icing on the cake was the room service. As I spent so much time in the room, I got to experience just how many people and how many times the chambermaids come in and out of the room. Even up to 8pm at night when people were knocking on the door to give us towels. I once counted 15 times in one day. This is just unacceptable. Although most people would not be in their room all day, so would not be privy to this happening, I was because the hotel gave me food poisoning. We had to leave our ‘do not disturb’ sign on all day in the end just to get some peace and quiet.
What more can I say. Awful, awful awful hotel.
I wrote and sent a letter of complaint, called and sent emails - no response. Sounds like a major case of guilt to me, no?
- Official Description (provided by the hotel):
- Not far from the bustling Medina full of history, in the heart of the peaceful Hivernage and in a 8-hectare green park, the Es Saadi Hotel is at 10-minute walk from Jemaa el-Fna, facing the snow-capped Atlas Mountains. The hotel has a 400m² swimming pool, heated in winter, and an Oriental Spa. The 150 keys' hotel, mainly composed of elegantly decorated air-conditioned rooms with balconies overlooking the pool or surrounding area. Suites and bungalows at the pool are included. 2 restaurants and a piano bar are available to guests. They also have privileged access to other facilities of the Es Saadi Marrakech Resort that are the Casino with its famous restaurant L'Epicurien and its late-dinning concept and the night club, the Theatro. It offers free Wi-Fi. Marrakech-Menara Airport is at 10 minutes. ... more less
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- Also Known As:
- Es Saadi Marrakech
- Hotel Es Saadi