Despite an average rating this was a very comfortable and conveniently located hotel for both the new and old city.Pleasant grounds with pool to relax in after visits.The standard of the rooms and furnishing etc was very good.
The service, however, was terrible especially at the pool bar.Long waits for service even after ordering and a casual, could not care less attitude of staff. Several mix ups with bills and it was all very haphazard.,The final straw was a mixed grill with raw chicken and sausage in the restaurant. There was no concern expressed by the staff and I had to raise the matter with the restaurant manager before there was any acknowledgement of the seriousness of their failure, especially in a 4* establishment.
The breakfasts were poor and suffered both from inadequate provisioning ( no yogurts on 2 mornings,insufficent cutlery esp for cereals) and inefficent staff apparently working without direction.Tea/coffee took 20 mins to arrive after ordering on one morning and waiter took a similar length of time to even take an order despite attempts to attract attention.
Other members of the tour group were equally unimpressed by the poor standard of service.
- Official Description (provided by the hotel):
- Not far from the bustling Medina full of history, in the heart of the peaceful Hivernage and in a 8-hectare green park, the Es Saadi Hotel is at 10-minute walk from Jemaa el-Fna, facing the snow-capped Atlas Mountains. The hotel has a 400m² swimming pool, heated in winter, and an Oriental Spa. The 150 keys' hotel, mainly composed of elegantly decorated air-conditioned rooms with balconies overlooking the pool or surrounding area. Suites and bungalows at the pool are included. 2 restaurants and a piano bar are available to guests. They also have privileged access to other facilities of the Es Saadi Marrakech Resort that are the Casino with its famous restaurant L'Epicurien and its late-dinning concept and the night club, the Theatro. It offers free Wi-Fi. Marrakech-Menara Airport is at 10 minutes. ... more less
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- Also Known As:
- Es Saadi Marrakech
- Hotel Es Saadi