Definitely not a 4*. Arrived to a pool with no water, air conditioning not working despite being told it was and probably the worst room I have ever stayed in.
Rooms were dirty and in dire need of upgrading, there was no fridge or safe in room and pool bar prices were the most expensive I encountered during the whole stay, including restaurants in the market. Water was always lukewarm and the shower holder was broken so you had to hold it yourself to have a shower. The beds had weird pillows, either a sausage shape or square pillow so was very hard to get comfortable.
We did ask to be moved but apparently there were no other rooms free.
The pool was cleaned and filled in a few days but half of the beds were broken and there were not enough for all the guests. You had to get out ridiculously early to try and get one. Instead they gave you mattresses which were dark grey and got incredibly hot in the sun meaning if your towel did not cover you got burnt if you touched it.
The staff weren’t very friendly, they seemed to favour the French guests. A few warmed to us after a few days but were initially not very welcoming.
Location wise was a bit far out from the hub and buzz of everything. Not expensive in cabs but still hassle to get one each day and not pay way over the odds.
Advertised bar and massage salon but neither were ever open.
Would definitely go to Morocco again but would not stay in this hotel.
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- Also Known As:
- Amine Hotel Marrakech