This is NOT a 5-star hotel any more and I can't see how it can continue marketing itself as one in its current state. We've stayed and many Starwood owned hotels in the past and never been disappointed so how could they let standards slip so badly in this one. Having said that though this was advertised by Starwood as a Category: 2 5-star hotel but nowhere on their website do they mention what one can expect from a Cat 2 establishment. If we had had access to this information it might have set our expectations at a different level or we may not have chosen to stay at the hotel.
Anyway the good first. The location of the hotel was excellent being in the up market area of the new town of Marrakesh yet within walking distance of the medina, souks and various attractions that tourists like to frequent. The gardens are also fabulous and in our view much better than the gardens at the famous La Mamounia hotel. We found the DSM to be charming and he took time to listen to some of our complaints.
The bad. It was the hotel buildings and amenities themselves. They were worn out and in desperate need of renovation. The buildings and furnishings were utilitarian, lacking warmth and any feeling of luxury whatsoever. The bars, restaurants and inside common areas were uninviting and had a 1970's look about them. The pool was so cold and the grills around the edge of it broken in some places with pieces of plastic sticking up that in my view could easily injure a child or adult if they should slip or fall there.
The ugly. It was food on offer apart from one evening meal we had in the Moroccan restaurant there which was average. The breakfast buffet and evening international buffet were the worst I've ever experience with the selection and quality of food being served extremely poor. The staff in the restaurants didn't appear to be trained well with three staff one day serving us in one instance each of whom didn't seem to know what we'd said to the others. In the bar we had to return food twice as what was served up did not fit the description in the menu. Room service was a little better but even there one night the waiter had to come back with items he'd forgotten from our order. OK the cocktails in the bar, despite a limited selection, were good.
There is a message in the above for both Starwood and the manager of this hotel. The competing hotels in the same area knock spots off this hotel and the competition is only going to get stronger as the new hotels under construction close by open for business soon. With the right investment in refurbishing the hotel and amenities plus a vastly improved F&B offering you still have the chance of winning through as your location and gardens can't be beaten.
- Official Description (provided by the hotel):
- Handsome Hotel located in the heart of the Minera residential district. ... more less
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- Also Known As:
- Le Meridien n`Fis Hotel Marrakech
- Le Meridien Marrakech
- Marrakech Le Meridien
- Le Meridien Hotel Marrakech