We loved this hotel and the service from the staff for our 6 day stay in Marrakech. Overall this hotel is a high 4* rather than 5*. We have stayed in 5* and 6* hotels as well as 4, 3 and even 2* in our travels around the world. So we strongly would recommend anyone coming as a couple, young family, retired or on business to stay here. If you out as a group on an adventure it's a perfect place to launch your excursions from. If you are a group out to party, best to avoid it.
We can clearly say that the service of the staff was very accommodating and extremely friendly and helpful. Youssef from the concierge was very helpful and kind, spoke very good English and advised us on the best places to visit with precise directions. Moona the cashier was also very helpful and understanding, always with a smile and well spoken, we utterly enjoyed interacting with her. Not forgetting Jihad at the bar, she was very welcoming and the most help we got as well a a cheerful character was from the porters Said and Hassan. However we must say that after 10:30pm, the night staff were very unhelpful and so we avoided using their help. On more than one occasion the large gentleman inch age of the shisha tent was pretty grumpy and off putting when you are having a splendid time. He also overcharged us on some items, I should have confronted him there and then but I was not going to let him get the better of me on my holiday. Management should look into his overpricing in the shisha tent even if its water. A bottle of water near the pool cost 35dhr. Same bottle in the shisha tent was charged at 50dhr, even though the bottle was coming from the bar.
The value for money of the room and basics is good but all the extras including a can of coke is extremely high and overly priced. Avoid ordering alcohol as its very expensive. Only go to the resteraunt near the pool for drinks as its cheaper there than the pool bar or shisha tent.
Sleep quality was amazing. Big king bed, miss it. Hating my double at home now. Only problem with the room was that when we had 45deg c outside the a/c in the room struggled to cool the room at night, so we had to wait until we fell asleep from tiredness rather than comfort of the room temperature.
The hotel was very clean and well looked after, only nit picking comment is that the common hallway carpet was loose and exposing the grippers - a bit dangerous for bare feet. The other observation was that there was sometimes bits fallen in the bottom of the pool, and only cleaned once or twice a week. But the gardens was luscious and well maintained, a must see for anyone visiting marrakech.
The location was fantastic. If you go to the town and see the hustle bustle and want to escape it then this hotel is 20 min walk away from the main medina square. Easily done in the evenings. The area is very new and upcoming, with most of the best places to eat and see on the same road, just a 10 min walk away.
The rooms were nice, pleasant and clean. Not top quality, but good enough to be comfortable.
There was a spa but we did not use it.
Breakfast was continental but more French. It was really good.
Although everyone is entitled to their own opinions on tripadvisor, I think it's a bit harsh to say food in general in marrakech is not good. I probably had the best holiday food ever here and would say to anyone visiting that its all cleanly prepared with mineral water/ reverse osmosis water and fresh ingredients. Don't want to be a spoiler for the taste but be rest assured the food is good.
In conclusions would highly recommend this hotel and would be happy to answer more specific questions from anyone.
- Official Description (provided by the hotel):
- Handsome Hotel located in the heart of the Minera residential district. ... more less
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- Also Known As:
- Le Meridien n`Fis Hotel Marrakech
- Le Meridien Marrakech
- Marrakech Le Meridien
- Le Meridien Hotel Marrakech