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“Great Hotel - Does what it says on the box”
Review of Le Meridien N'Fis

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Le Meridien N'Fis
Ranked #147 of 496 Hotels in Marrakech
Gibraltar
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Hotel - Does what it says on the box”
Reviewed April 3, 2013

A great hotel. Stayed 3 nights during very busy period. Nice clean and spacious rooms. Excellent breakfast. Friendly staff. Lovely gardens and pool area. Close to bothg the old and new parts of Marrakech. I will go back to this one.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatrickGib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, April 19, 2013
Dear Guest,

I’d like to thank you very much for your kind comment on Tripadvisor. We are so
delighted to notice that you have appreciated the hotel (Garden, pool & Staff).

There is no doubt that your comments will help us to improve and provide the best quality of service you may expect.

During your next trip, let me suggest you to explore an amazing oriental atmosphere at “AL KHAYMA” tent.

Your sincerely.

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,563 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Marrakech, Morocco
2 reviews
Reviewed April 3, 2013

Have been staying at Meridien Marrakech for the last four years and found it to be the friendliest hotel in Marrakech especially the front desk . Found Fatima to be very friendly and kind. This is usually very important when one is traveling and away from home. I have always been welcomed as a family member by all the staff members. The best place if you intend to have a pleasant holiday in Marrakech.

Room Tip: i like rooms facing the gardens
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jubail84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowborough
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 2, 2013

Stayed 3 nights as part of a tour and quickly felt very at home there. Staff very pleasant, room large and well equipped, beds comfortable with great pillows making for a good nights sleep. The gardens are delightful with each plant labelled and very well cared for. We even found the chef's allotment, growing veg.etc. - can't get fresher than that. Our room overlooked the garden and each morning, on opening the sliding doors we were greeted with a cacophony of various bird songs. We may go back to Marrakesh to see more of the fascinating city and this hotel would be our choice again.

Room Tip: Our room overlooked the garden and we loved the view and birdsong
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank restlessSEEngland76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
106 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed March 30, 2013

Lobby area nice, even though there is enough smokers in there for a Camel ad (pun intended). Room was nice and spacious, but unimpressive (for Starwood). It was in my wife's name and she paid, but the reception gentlemen refused to talk with her or look in her direction and only acknowledged me (I want to point out that we had no interaction with the front desk to dictate that, we were always smiling and nice). Location is a decent walk to the medina, easily got there in 10 minutes.

Went in early February and the weather was perfect.

Room Tip: First floor is not bad because you get a large patio to sit outside.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Todd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, April 12, 2013
Dear Guest,

I’d like to thank you for your comment on Tripadvisor.

There is no doubt that all your valuable remarks will help us to improve our services in order to satisfy all your expectations and let them come true. We look forward to welcoming you again at Le Meridien N’Fis during your next trip.

Best Regards from Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 30, 2013

If this hotel could sort out the problems with its reception staff, it would qualify for a good ranking.
The facilities in the hotel are fine. The rooms are ok although they could do with an update. There is music playing in the club at night so ask for a quiet room if this is likely to bother you. The breakfast was good with the usual buffet selection. The fresh warm bread was, however, excellent. There is a nice pool area - a good size pool (not heated) and an efficient restaurant service. The evening food in the restaurant was mixed in terms of quality. The same applied to room service: the same order produced two very different meals on two separate days. The hotel is well located and not that far from the airport. There are also some shops close by where you can purchase alcohol and food - far cheaper than in the hotel.
The reception, however, is chaotic. There seems to be a sharp division of labour between the 'receptionist', the 'concierge' and the 'cashier'. The receptionist does the checking in and out but will not help with other queries. My luggage was mislaid by the airline but the receptionists refused to enquire at the airport if it had arrived. This was the concierge's job even though the concierge was not on duty when I arrived and took most of the following day off. When he did turn up, he was not that helpful and I had to take a taxi to the airport to collect my luggage. Other hotels arranged for the bags to be delivered.
The staff in other parts of the hotel were friendly and helpful. They are being let down by their colleagues on reception.
My suggestion to the management is to send all the reception staff on a training course on how to provide good service in a hotel, In the meantime, be prepared for the chaos at reception.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank h1st0ry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, April 12, 2013
Dear Guest,

I’d like to thank you for your time to share your experience at Le Meridien N’Fis.
We are so delighted to notice that you have appreciated the hotel (Pool, Location and Rooms).

Please accept our sincere apologies for any inconveniences we may have caused to you, and there is no doubt that all your valuable remarks will help us to improve our services in order to satisfy all your expectations and let them come true during your next trip to Le Meridien N’Fis.

Best Regards from Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva2009
Level Contributor
561 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed March 29, 2013

Location between airport and downtown . Taxi needed to go downtown (between 25 and 35 DIrham one way). Small but nice fitness. Ok pool but NOT heated. SPG membership ok, but impossible to use points despite promises on the phone . Rooms "atlas" building face pool and some. Mountain range. Tennis only at daylight. Table tennis like many other things under construction...
Be patient with regard to service (in particular front desk ... Pfffff)
Sauna / hammam must be pre booked - small.

Room Tip: Most rooms are quiet and ok location. Bath rooms old and small in any case. So don t pay for VIP roo...
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geneva2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, April 12, 2013
Dear Guest,

I’d like to thank you for your comment on Tripadvisor.

There is no doubt that all your valuable remarks will help us to improve our services in order to satisfy all your expectations and let them come true. We look forward to welcoming you again at Le Meridien N’Fis during your next trip.

Best Regards from Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 25, 2013

Overall the hotel is very good in a good location, great pool and gardens! Rooms are big and clean! The major, major downside is the RECEPTION staff (apart from one nice lady). They are just ignorant! Other staff members are very good and helpful! There is one more downside from my experience......- cleaning staff who were hoovering (vacuuming) nearby rooms at as early as 7am!!!!! Not ideal when you are on holiday and would like to have a lie in....

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julia_trav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, April 12, 2013
Dear Guest,

I’d like to thank you for your time to share your experience at Le Meridien N’Fis with other travellers.
We are so delighted to notice that you have appreciated the hotel (Pool, Gardens, Location and Rooms).

Please accept our sincere apologies for any inconveniences we may have caused to you, and there is no doubt that all your valuable remarks will help us to improve our services in order to satisfy all your expectations and let them come true during your next trip to Le Meridien N’Fis.

Best Regards from Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Meridien N'Fis

Property: Le Meridien N'Fis
Address: Avenue Mohammed VI, Marrakech 40020, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#100 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Le Meridien N'Fis 5*
Number of rooms: 205
Official Description (provided by the hotel):
Handsome Hotel located in the heart of the Minera residential district. ... more   less 
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Also Known As:
Le Meridien n`Fis Hotel Marrakech
Le Meridien Marrakech
Marrakech Le Meridien
Le Meridien Hotel Marrakech

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