As a Starwood Preferred Guest, I was looking forward to coming to this hotel after staying at Accor hotels in three other Moroccan cities. What a let down. This tired old workhorse of a hotel is in need of a total makeover and the staff and management need to be re-trained or replaced.
ROOMS: tired, broken bits and pieces, ugly 90s furniture. Bathroom not bad though and beds are comfy. Only 3 English channels on TV.
LOCATION: it's true what other reviewers have said, the medina and the new town are both a good 20 minute walk away but we didn't mind this.
COMMON AREAS: free wifi in reception does not work but we managed to convince the surly piece of work to give us another free code that did work. Otherwise we would have had to pay $40 to use wifi in the hotel for the week.
Carpet in hallways is all torn and stained.
Bird poo in all the light fittings and on chairs in breakfast room from all the sparrows flying around.
Guest computers simply do not work. Foyer can smell really badly of smoke.
Pool area very tired, broken tiles, sun lounges.
BREAKFAST: Pretty good, nice freshly made omlettes. Surly service (see service below).
BAR: a joke. You have to pay 10dh to play pool. They play the same cd of 5 songs on repeat and seem confused when we ask if they have any other music. Colored lit up bars that look like they belong at a Vegas pool bar. Rude staff. Overpriced drinks.
STAFF: Generally rude, uninterested, sometimes they even ignore you.
Example 1: I passed a staff member I assume was a manager near the pool and said 'bonjour' to him and he actually grunted at me.
Example 2: I went to use the toilet near the pool terrace restaurant and one of the waiters is standing up using the toilet with the door open. When he sees me he closes the door. I go in to use the toilet after him and there is pee all over the seat and it's not flushed.
Example 3: There seems to be an overkill of managers in suits in the breakfast room and i hate to say this but they basically ignore non-Moroccan guests and fawn over Moroccan guests. I told one of them that there was a bug in the juice and they just fished it out there and then. At least take it to the kitchen and give guests the impression you are replacing it.
Example 4: i asked the cashier for some small change (ie 1 dh coins). His response: "no i don't have". But I could see heaps in his drawer.
Example 5: We start a game of pool, 5 mins later the bar staff are shutting blinds, turn off music and stand around glaring at us.
I should point out that the housekeeping staff and doormen were always friendly. The problem seems to be the food and beverage, reception, and management.
Starwood you have a problem with this hotel. It is well below par for what I have come to expect from a Starwood property.
- Official Description (provided by the hotel):
- Handsome Hotel located in the heart of the Minera residential district. ... more less
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- Also Known As:
- Le Meridien n`Fis Hotel Marrakech
- Le Meridien Marrakech
- Marrakech Le Meridien
- Le Meridien Hotel Marrakech