My sister & I visited this hotel for a girly getaway and was bitterly Dissappointed! We walked into the lobby where various guests were crowding the reception area demanding to see the manager. The female receptionist looked like she couldn't care less and simply said no he is busy. As we waited to check in which took over an hour as there were many guests being seen to about various different compliments this didn't give us a good first impression. We finally got seen to and got a frosty welcome and told to follow the bell boy. We were taken to our first room which had already been occupied and walked in on a couple sitting on their balcony! Their wise words were not to stay at this hotel as they had some horrible experiences. Our second room hasn't been cleaned and were wet towel and hair over the floor. Third room was acceptable but nothing like what the Internet described. There was not once an apology or explanation to why this had happened.
Food was basic and bland. Had terrible food poising for 24 hours and had spoken to other guests around the pool when I finally felt well enough to get out of bed who had also suffered with similar discomfort.
There were so many other aspects that were terrible and on the whole our experience was awful and not at all what you would expect from a 4*!
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- Also Known As:
- Albatros Garden Hotel Marrakech
- Marrakech Royal Mirage
- Royal Mirage Hotel Marrakech