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“Fabulous but choose your room !” 4 of 5 bubbles
Review of La Mamounia Marrakech

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La Mamounia Marrakech
Ranked #78 of 511 Hotels in Marrakech
Certificate of Excellence
Finland
Level Contributor
141 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Fabulous but choose your room !”
4 of 5 bubbles Reviewed November 14, 2012

Four days at La Mamounia were absolutely delightful except it took forever to check in. A whole hour and a hald wasted waiting for the staff to get their act together. The rooms are lovely but the Deluxe rooms are small for two. They are beautifully done. The junior suites are much nicer especially on a higher floor overlooking the pool over to the Atlas mountains. Avoid the street side which is noisy. Service is patchy - at times great (at the pool restaurant) at times painfully slow (at the bar)- but all in all staff is very friendly if not always sure what they are doing. The Mamounia gardens are legendary and rightly so. Check out the tea pavillion and walk along the paths. The pool is exquisite and the pool restaurant for breakfast and lunch is truly exceptional. The guide provided by the hotel for the souks was not very helpful or necessary.
Marrakech is great and worth several visits.

Room Tip: Get a room toward the garden, upgrade to a junior suite if you can.
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Voyageuse54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,708 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (204)
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English first
Zurich, Switzerland
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed November 14, 2012

I recently had to go to Morocco for business and I stayed at the La Mamounia Luxury Hotel. The service and hospitality were outstandingly good and the food was wonderfully delicious. The décor of the hotel is so amazing that it can be termed as out of this world. It is so beautiful that you have to see it to believe it. It was a business trip so I didn’t get to do much sightseeing but I’m so impressed with this place that I’m going to come back here soon for a vacation with my family and yes we will surely be staying at the La Mamounia Luxury Hotel.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Walter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arezzo, Italy
Level Contributor
458 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 bubbles Reviewed November 13, 2012 via mobile

To be honest I cannot fault anything in this amazing place. Great staff and service , fantastic well groomed gardens all quite too perfect, average guests age 60 years old , so at 46 we were by far the younger there, so webbed out and went in a small Riad in the medina!
I don't think u can really experience Marrakech unless you try the caos and madness of the old town

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank paolok66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed November 9, 2012

Just had four nights at la mamounia and felt very blessed to be able to stay there.
Thankfully we upgraded our room on arrival as the first one offered overlooked the very noisy road, to a room with a balcony and garden and atlas mountain view, definitely worth the extra spend.
Our first morning was spent taking breakfast by the lake sized swimming pool, and a very nice way to kick the day off. Breakfast didn't disappoint, with vast choices of fresh fruit, pastries, breads, cold meats, cheeses and of course eggs and bacon too. We then went on a half day tour of Marrakech with a la mamounia guide. This could have been so great, but sadly the only disappointing part of our stay. Our guide, Ben, was lovely but seemed more intent on taking us to his 'mates' shops who tried their hardest to sell us carpets and tables that we had zero interest in. All we wanted to do was see the sights! But sadly we spent most of our time inside shops feeling gulilty and embarrased that we were not buying. This is pretty standard practise in marakesh but I would have expected a guide from la mamounia to be a bit different.
On a more positive note we spent a fantastic few hours with one of the head chefs, who showed us not only how to cook but took us on a tour down under. Because at la mamounia all the activity is down below, with most of the 700 staff busily beavering away, cooking, doing laundry and so on. At la mamounia they make everything, their own bread, yoghurt, cakes, croissants, jams, ice cream, stocks etc.
I also really enjoyed the spa, had my first hamman ever which was an experience, and one of the best massages I've ever had.
On a final note, the staff and service is the best I've ever experienced, what a lovely lot they are.
Really hope to come back soon, maybe with our children next time.

Room Tip: Go for a room overlooking gardens and or the swimming pool. Pay the extra it's well worth it...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BluebellChloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed November 8, 2012

What a place to stay! Awesome luxury,incredible facilities. We had great service, excellent food - there is a dress code but for residents it didn't seem to be enforced too severely - my point being that if I pay to stay there I want to be able to wear what I like rather than what they tell me; but standards are maintained so you won't get into the bars or restaurants in the evenings in shorts, but then you don't in any decent hotel these days.

Our room was great too, in the main ground floor corridor, no problems at all. The Churchill Bar was good, as was the normal bar and the Italian restaurant. Don't really understand why people moan about the prices - this is one of the foremost hotels in the world and our room tab for two nights including dinner and drinks was less than £400 which I thought was a bargain.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sgncfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langport, United Kingdom
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed November 7, 2012

We stayed in Marrakech in early October, and having read all about La Mamounia felt we had to go and just have a drink there, that being all we could afford!We were not disappointed - it is absolutely a magical place, stunning in every way, the staff were tip top, and following our couple of drinks in the Churchill Bar where we enjoyed our drinks accompanied by music on the piano and accompaning jazz singer, we were encouraged to walk around the beautiful garden ! Do go-its Marrakech at its finest!!!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gordon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 bubbles Reviewed October 29, 2012

La Mamounia is, without a doubt, a supremely magical place. It is certainly worth a visit if you happen to be in Marrakech. Stop in a get a drink at the bar or walk the gardens, which are beautiful. Staying there, however, is absolutely not worth the price!

I just finished a 4-night stay at the hotel. The rooms, while very unusual and certainly Moroccan in design, are cold, dark and uncomfortable. It takes at least a Master's degree to figure out the 1980-aged panel of buttons which control the television sound and lights (PhD preferred!). Even after four nights, I was trying multiple combinations and just hoping that at some point I would get the correct combination to dim, brighten, or turn on or off the lamps.
What makes this place get a "poor" rating, however, isn't the labrynth-like dark hallways or the perfect IQ required to manage the lighting: It is the completely un-thinking staff that works there. These people are simply over-trained to the point that they are robotic and irritating!

Examples: Exiting the hotel, I accidentally walked to a gate that must be reserved for employees or something. The guard there made me walk 15 minutes back to a "proper exit" even though his gate was wide open. A few minutes later I walked past him on the outside of the building and he smiled at me. (Note to the guard: Guests that pay more than $400 a night should be allowed to exit wherever they please!) At breakfast one morning, the waiters insisted that we were not allowed to have an extra person join our table by pulling up an extra chair. (Note to the waiters: Guests that pay more than $400 a night should be allowed to eat with whomever they please, even if it means moving your chairs around the pool deck!) I had an employee snatch a plate from me at the buffet and replace it with a bowl, with the instruction "Guests must eat fruit from a bowl". (Note to man at Breakfast Buffet: Well, you all get the picture....) It's like having your obsessive kindergarten teacher there with you on an ultra-expensive, adult vacation.

I would not stay at La Mamounia again, because of the way that the staff does not even think about what makes sense, and simply acts upon what has been engrained in their training. (I wonder if they use electric-shock therapy to "improve" performance??) There are simply too many other wonderful choices in Marrakech to spend that kind of money and be treated that way! Oh - and if you do stop in for a drink, just be prepared for the bill! A drink can easily be $30 USD, and don't do anything to stretch the staff into thinking about what might actually make sense! "An extra cube of ice or a tall glass for a short drink is NOT ALLOWED, sir"!

Room Tip: Call the Front Desk if you need help with your lighting.
See more room tips
  • Stayed October 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank MtnWill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Mamounia Marrakech

Property: La Mamounia Marrakech
Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Marrakech
#4 Business Hotel in Marrakech
#42 Spa Hotel in Marrakech
#50 Luxury Hotel in Marrakech
#87 Family Hotel in Marrakech
#111 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Number of rooms: 212
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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