I have been at la mamounia 3 times after the reopening of the hotel and every time is worst and worst.
Service is not attentive, people are pretentious and snobbish, my room was not well cleaned and missed towels in the bathroom.
I booked 2 connecting rooms (de luxe) with AE centurion service. All the rooms at la mamounia are connecting through balcony, hence my request is all except difficult to acheive.
They gave me the smallest rooms ever had.
Call the front desk (as centurion i am subject to upgrade) but They tell me the rooms were deluxe and hotel is full with no chance to do better.
Call AE and They tell me that have some problems with them. Once back in the hotel i have been contacted by the manager that offers me a suite....but the other room is not connecting and as my mother needs assistance, i had to refuse.
Once paid i notice that in the bill has been added the massages i took (complimentary for my status of centurion) cashier told me, sorry already paid!
That is mamounia
- Official Description (provided by the hotel):
- La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more less
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- Also Known As:
- La Mamounia Marrakech Hotel Marrakech
- La Mamounia Hotel Marrakech