I have always loved a Sofitel and will usually always opt to stay in one if given the choice, however this one lets the brand name down a little:
The good : The hotel is stunning. It is a gorgeous mix of moroccan culture and modern decor. It is also huge, with massive lobbies and walkways meaning you never feel cramped or on top of other holiday makers ( although be warned the pool area gets very busy and we found it near impossible most days to find a sunbathing spot.)
It is also ideally located. You are no more than a 15 minute walk away from all the local amenities, such as the Medina, cafes, shops and restaurants. ( do not feel guilty about ordering a cab though, in the Moroccan heat 15 mins can feel like hours) so in terms of aesthetics and location, top marks.
The bad: On more than one occasion we were left waiting well over an hour for menus to arrive at our table when trying to order a poolside snack, hollering down staff seemed near impossible and many holidaymakers were actually leaving the complex to get refreshments elsewhere as they were tired of waiting. When we were finally served our menus,food coming out was again very slow and the wait for the bill and change was painstaking. We found this to be the case when relaxing in the bar in the evening also. Getting served is like finding a lake of water deep in the Moroccan desert - a real rarity, nearing on impossible!
Although our rooms were cleaned and tidied daily, quiet often they would forget to replenish towels meaning we had to head down to reception and request clean towels be sent to the room. An hour later no towels. 2 hours later, no towels. The towels never appeared. Our complimentary dressing gowns also went walk about after day 1! I know this isn't the end of the world but there is no better feeling than getting out of a nice, warm shower after a hot day and into a white fluffy robe. We had this privilege once. We hAd the privilege of clean towels being left without nagging twice! Poor.
The ugly: They advertise high speed wifi. The only thing high speed about the wifi was my temper trying to access anything online! It was slower than slow and rarely worked. Incredibly frustrating to say the least. I know when abroad internet access shouldn't be all that important but lets be honest, it is 2014 and we all want to access our emails and check social media when on holiday. If you have any plans to do so at this hotel, change them!
In summary, the hotel itself if large, spacious, beautifully decorated and ideally located, and don't get me wrong the staff are very friendly and polite but the service is diabolical. Looking at other reviews many people have had the same experiences as me and nothing appears to have changed. How can this hotel warrant 5*s?!?
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel