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“Great hotel amazing pools fantastic staff”

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Sofitel Marrakech Lounge and Spa
Ranked #113 of 499 Hotels in Marrakech
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
315 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
“Great hotel amazing pools fantastic staff”
Reviewed April 1, 2014 via mobile

Have stayed here more than 10 times and still here when writing this review. This hotel is a joy to stay in. The building is lovely, there are two huge pools, one heated. There is work going on to to build a pool but at this time there is no real disruption, the noisy stuff is finished.the excellent staff really make this hotel stand out, they are all delightfully and seem pleased to give great service. There are neat touches around the pools when staff bring round free plates of chilled fruit and even a man who cleans sun or reading glasses beautifully. There are several restaurants with good mixed menus on offer. The full breakfast is fabulous, if a little expensive. The medina and souk is a five minute walk away , or a £3 cab ride. The hotel is frequently used by film companies whilst in Morocco to house the stars and the cocktail bar is full of their portraits. We have stayed in Riads in the centre but whilst understanding their appeal love the pool options and the tranquility. We love the rush of the souk be really enjoy the pampering and tranquility of the Sofitel, especially the wonderful Spa

Stayed April 2014, traveled with family
Helpful?
Thank GarryGT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed B, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review, April 3, 2014
Dear Mr

We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial Hotel & Spa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Continue to follow all news of Sofitel Marrakech by clicking "Like" our Facebook pages :

Hôtel Lounge & Spa:
SofitelMarrakechLoungeSPA
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Rating summary
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Isle of Wight
Level 4 Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 30, 2014

We stayed a week in the Sofitel we were told by Thomsons a week before we were due to fly out that there was work going on and we tried to find somewhere else with no luck.
The hotel is in a good position as you can walk to the medina & souks. We had a great week with a couple of good trips. The hotel was busy and very french, bonjour, The first room we were in was on the ground floor dark and directly in front of scaffold poles etc they started banging etc early till late. We complained to our rep and got moved which was better but still the noise especially around the pool got really annoying. Downstairs by our first room there was always a conference going on.
Around the pool was cool as they have these big loungers and hammocks with waiter service. The drinks are not cheap, lots of smoking, staff nice most spoke english, the food was very good really enjoyed the food I would say its better to book half board as the prices looked expensive, I didn't manage to get an English paper while I was there which was ok they have the New York times, not much english TV, the club (sol lounge) which you can go in as a guest had a great house band and good entertainment. The rooms weren't bad I dont think they vacuumed very often. the room shelf with the safe on collapsed i just bruised my hand, could have been worse.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank andythetillman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria
Level 4 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 29, 2014 via mobile

The best hotel you can get in Marrakech, friendly staff and nice resturants full of koskos & Tajeen.
The pool area and garden is very nice & relaxing.
Central position to every place in the city.
Nice spaceous rooms.
Recommended for any one going to Marrakech

Stayed March 2014, traveled on business
Helpful?
Thank AhmedBlasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 25, 2014

Except for two things, this is a very nice hotel, which enjoys a truly ideal location near the center of Marrakech. I have stayed there at least 3-4 times in the past, but will not return because of the two things mentioned in the title of this review...

First, the corridors and bedrooms almost always smell like open sewers, and the hotel seems unable to remedy this problem. Second, there is a trick they pull when they run an American credit card, pretending to give guests the option to pay in US dollars or in Moroccan dirhams, but actually obliging guests to pay in dollars at a bad exchange rate and a commission of 3%. Although the staff swore to me on check-out that I would be charged in dirhams, this once again proved to be a lie (or perhaps they are just mis-informed) and my credit card company (kudos to Chase Sapphire Preferred) gave me a credit for the 11-dollar difference.

This may seem like a small amount, and it is certainly not worth losing a customer's goodwill over, but this customer does not like being lied to by hotel personnel. And Sofitel does not have a Customer Relations phone number -- only a clumsy e-mail procedure -- so there is no way to give them feedback directly.

Room Tip: Stay in a different hotel!
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 563Tom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level 1 Contributor
3 reviews
Reviewed March 25, 2014

Despite being slightly apprehensive about staying in such a modern hotel in marrakech I was pleasantly surprised by the Sofitel. The staff were all very helpful and were on hand to offer advice about finding our way around the city, this was a nice addition to our stay as we didn't spend our limited time getting hopelessly lost. The Medina and Souks are within walking distance and the hotel are happy to arrange any form of transport you want (Petit/Grand taxi, horse and carriage etc even a limo if you have the funds!) The hotel can also arrange a guide for most trips if you want local information and to be taken to where you actually want to go! Other trips that can be arranged include those outside the city into the desert. The pool area provides a great opportunity to relax from a days sightseeing/Moroccan heat. All in all a beautiful hotel (albeit a modern one) in a city known for its character. The hotel does have some traditional Moroccan touches and when you walk into the Sofitel for the first time you are instantly provided with a lovely scent of (what I think) was orange flower and jasmine. I would recommend the hotel to anyone who is visiting Marrakech for the first time who wants a slightly more luxurious stay and is happy to sacrifice staying in the old town for something more modern.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarieC89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 4 Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 23, 2014

My family and I got back from Marrakech last week, we had a good time. However, I am glad I read the reviews , and stress that is is very important to read these, as it thoroughly prepares you. Please go with an open mind, ready to embrace the Morrocan culture, please leave English mentality at home. If you can't, then please don't go! I was really nervous by the mixed reviews, so I had no expectations, however I can say we had a wonderful time and would love to go again. For further details...continue reading!

SOFITEL LOUNGE AND SPA
This is very beautiful hotel, I was taken away by the interior design and prestigious location, Hivernage, that it is located within. The actual hotel building/facilities is definitely 5 star accreditation, the staff very lovely and really fussed over my little one. But the hotel service was slightly hit and miss and slightly lacking in attention to detail. But I realised that it is part of the Moroccan culture, they are very laid back people, however when you do ask for something they are keen to provide. The Hotel receptionist, Housna, was always readily available to our needs, Nafissa and Hadija kept on checking on our room comfort and made sure they corrected any mistakes I.e. Non replaced towels, etc. It appears, all the reviews concerning the air condition in the rooms are correct, they DONT work properly. Thank God it wasn't really hot, otherwise we would have suffered :( !!!
Oh and their appears to be construction work near the poolside which no review has mentioned, quite surprised. This can be slightly noisy, but not overbearing.

The Main assistants Omaihema (and Lamye) were so pleasant and my daughter loved them , and really worked on building a rapport with us., as well as the infamous Fatima working in the breakfast hall....amazing Woman!

PLACES TO EAT/LOCATION

Hotel is reeaaallly expensive, so worthwhile eating at Hivernage Hotel and Spa (fraction of price), we did twice. For a nice (expensive treat), highly recommend So Good restaurant and Bar at the Sofitel, with amazing entertainment (by Seven Senses, my lil' one actually performed with them) or Pomiroeu @ The Pearl Hotel and Spa(Italian).
The hotel is located in a classy residential area, with a few hotels round it...Es Saadi, The Pearl, etc. The medina is not to far, 10min, so we walked it, however you also have a choice of horse and carriage ride or taxi. You can get round yourself, don't mind the self-imposed tour guides who keep pestering you.
The Medina was such a wonderful experience, however we went early 9ish and left before it got very busy cos of our lil' one...As they say, be prepared to barter with the stall/shop keepers.

There are a few executions so ask the concierge, and other hotels, cafe you can go to further out.

LANGUAGE
They speak mainly French, and it is worthwhile learning a few words, it goes a long way.

Room Tip: Ask for pool side or mountain view.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank JoAsa_love
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 22, 2014

We went for a short break to celebrate our wedding anniversary.
As expected from 5 star chain hotel, the first impression was very good. We were upgraded to deluxe room, tired from our journey, we checked in but found the following day to our disappointment the view from our balcony to be a horror as the room was directly in front the junk storage etc. and lacked natural light.
On bringing this to the attention of the reception desk, the staff immediately called the front office manager, Mr Abderrahmane Benmansour who apologised profusely and moved us to another room immediately and kindly offered us free dinner and spa treatment for my wife as gesture of goodwill. He was very helpful and dealt with the matter quickly and professionally which made our stay in Sofitel very very pleasant and would most definitely revisit the hotel in the future and recommend to our friend and family.
We also found the guest relation, Sarra Mouj to be very friendly and helpful in this matter and she kindly invited us to a cocktail evening in the hotel that evening. We throughly enjoyed ourselves as the atmosphere was very pleasant.
The breakfast was very good and there were lots of selection and the staff was very friendly and helpful in particular FATIMA who is definitely an asset for any organisation. Her colleagues Hichom, Rochida, Ab Rehim, iBrahim and iLham were also helpful.

Room Tip: Choose a room with a pool view.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DrRavi06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Marrakech Lounge and Spa

Property: Sofitel Marrakech Lounge and Spa
Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Marrakech
#64 Spa Hotel in Marrakech
#83 Luxury Hotel in Marrakech
#152 Family Hotel in Marrakech
#171 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 139
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

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