We went for a short break to celebrate our wedding anniversary.
As expected from 5 star chain hotel, the first impression was very good. We were upgraded to deluxe room, tired from our journey, we checked in but found the following day to our disappointment the view from our balcony to be a horror as the room was directly in front the junk storage etc. and lacked natural light.
On bringing this to the attention of the reception desk, the staff immediately called the front office manager, Mr Abderrahmane Benmansour who apologised profusely and moved us to another room immediately and kindly offered us free dinner and spa treatment for my wife as gesture of goodwill. He was very helpful and dealt with the matter quickly and professionally which made our stay in Sofitel very very pleasant and would most definitely revisit the hotel in the future and recommend to our friend and family.
We also found the guest relation, Sarra Mouj to be very friendly and helpful in this matter and she kindly invited us to a cocktail evening in the hotel that evening. We throughly enjoyed ourselves as the atmosphere was very pleasant.
The breakfast was very good and there were lots of selection and the staff was very friendly and helpful in particular FATIMA who is definitely an asset for any organisation. Her colleagues Hichom, Rochida, Ab Rehim, iBrahim and iLham were also helpful.
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel