I had read mixed reviews on this hotel and decided to book a week, I think I was blinded by the brand!
It is a lovely hotel on first impression, but is let down on many levels.
We were transferred from the airport and the representative organised the check in which went smoothly as we drank the customary Moroccan tea.
Disappointed in the room, expected more. The beds were so comfortable, that was the best bit.
Seperate toilet was so small, shower average. Carpet was rather grubby.
The service was mixed, concierge was poor, lots of staff but they didn't seem to be doing very much. Breakfast was nice enough, a bit chaotic, the staff are very quick to clear tables but not so hot on customer service. Water for tea is lukewarm and the coffee was average.
The restaurant was extortionate,Dinner for two, two courses, a half bottle of wine and a bottle of water £100!!!
During our stay there was building works going on which was noisy most of the day. No explanation or apology for the inconvenience.
I did not use the spa, charge for the pool and steam room was 2500 dirhams, ridiculous considering this is almost always complimentary in any other hotel I have stayed.
If you are visiting the Sofitel, brush up on your French and prepare to spend!
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel