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“An Oasis away from the mayhem of Marrakech”

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Sofitel Marrakech Lounge and Spa
Ranked #115 of 495 Hotels in Marrakech
London
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“An Oasis away from the mayhem of Marrakech”
5 of 5 bubbles Reviewed October 17, 2013

First the caution: this is an expensive place to stay, there is no doubt about it.
That said everything from arrival is five star. There are 2 pools, one cooled and the other [I guess] sun heated. The pool furniture is some of the best I have seen and the attendants attentive. There is good quality shade everywhere outside and even hammocks for babies (this is important for our little one). I arrived ahead of the rest of my family due to my connections and no room was ready (this was expected), once the appointed check in time arrived I was very lucky to be upgraded to a suite with pool and Atlas Mountain views. Any minor issues were dealt with quickly.
There was a general-manager's reception on the Monday night with a couple of free drinks and also some lovely local delicacies. That night our whole suite was decorated with rose petals and candles as well, which was lovely.
One of the highlights each day for us was breakfast (which we had included in the room rate). This is a good multi-national buffet style, but the staff were very nice to us (probably our child being cute helped - thanks Abdilah, Fatima-Zahra, Hicham, Brahim, Rachida, Roch, Beid, Essaid) who went out of their way to help us.
Personally I would skip the other meals in the hotel and go-light on the drinks if you are on a budget, the hotel is within the rather boring Hiverage area, but it is a small walk to the Souks of the Madina (old town), where there are many places to eat and drink.
I am glad we came here, as I personally needed this sort of rest, but do remember the budget warning.

Room Tip: Get a room facing the pool and the mountains.
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  • Stayed October 2013, traveled with family
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Helpful?
1 Thank pasm69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (212)
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English first
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed October 17, 2013

Situated in the new town 10 mins walk to the Jemaa el Fna/old town/medina.

The pool area (two big pools and lots of comfortable beds/seating) is superb and felt very relaxing. Towels are brought to you by friendly staff who will also adjust sun shades as you like. You can order food and drink all day which you can either eat on your lounger or there is a terrace overlooking one of the pools with proper tables and chairs.

The rooms are of a high standard although having said that, the first room we were shown, the balcony adjoined one of the restaurant terraces so, we asked to be moved on the grounds of noise. People tend to eat rather late in Marrakech and the noise was no doubt going to be a problem. After a rather protracted check in (an hour and a half!) our concerns were noted and we were given a superb room on the fourth floor which overlooked the pool and for which we were mosts grateful. The only problem we found was the considerable noise from the road, mainly from taxi drivers beeping their horns until around 5am when the casino next door to the hotel closes.

The staff are on the whole very friendly although the service, in particular at check-in, really could do with sharpening up which would make it what one expects of a five star Sofitel.

Breakfast wasn't included in our rate and whilst it has good reviews, it was rather expensive. So, we either headed into the Jemaa el Fna for orange juice from one of the stalls followed by delicious coffee at the Cafe du France or went to Extrablatt which is 200m walk from the hotel and does excellent breakfast/coffee.

We would stay here again, as the pool was lovely to relax by after spending time in the medina and it was very relaxing. The location is very convenient. It is half way between the airport and the medina, within easy walking distance to the medina and a short taxi ride to the main drag of the new town which features some really great bars, restaurants and shops. It is also next door to the casino if you're in to that sort of thing.

One bug bear is the taxi mafia just outside the hotel. Essentially, one guy appears to act as a broker and tries to get you to agree to exorbitant fares and if you agrees, he gives the job to one of the many taxis lined up and, presumably, takes his cut. These taxi cartels are dotted all over Marrakech's tourist hot spots. You can either walk a little way down the street and try to flag a cab yourself (there are many of them so, it's really not difficult) or tell them that you will only pay 20 dirhams (which is about twice the price of usuing the meter to go anywhere in the entire city). I wrote in an earlier review that of all the many taxis we took in Marrakech, only two used the meter; all other meters were apparently broken!! When the meter was used, we went from one side of the city to the other and it was less than 10 dirhams. Contrast this with the taxi mafia outside the hotel who told us that it would be 50 dirhams. With that knowledge, we said to every taxi driver whose meter mysteriously didn't work that we were not paying any more than 20 dirhams and they all seemed happy with that. We did observe that we never saw a thin taxi driver! Another helpful tip is to just tell them that you've been to Marrakech several times before and that you know what the deal is; they back off quite quickly.

Room Tip: Rooms near the road can be noisy.
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  • Stayed October 2013, traveled as a couple
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Helpful?
2 Thank HotchickPatel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrakech, Morocco
1 review
5 of 5 bubbles Reviewed October 15, 2013

This is a wonderful property. The entire staff gracious. Rachida fatimzehrahicham Rachid and abderahim All was perfection thank you for all their good service and sense of joy! I appreciate the art work every where.

  • Stayed October 2013
    • Value
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Helpful?
Thank Marshass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed October 15, 2013

A town and a hotel to avoid. When we got there we were downgraded in our choice of rooms , though we had paid for an upgrade, it was only when my wife started to speak French that we got moved , there is a real feel of no interest in you if you are from the UK ? . Had a drink in the bar to recover got charged 30 pounds yes pounds for a kir royale . The rest of the trip is a blur of mistakes no pillows when you request them , a guide recommended by the hotel to provide a history of the Souk dumping us in a carpet shop where we struggled to get out without a contribution to the " Moroccan economy " , sub standard spar a rip off for the price and three days before we got offered any bread for breakfast or any poolside service. The town is a rip off taxi drivers almost hold you hostage until you give them what they want. In addition real danger in the Souk as runners descend on tourists and verbally abuse you for money. My advice go anywhere else but here.

Room Tip: Haggle , like you do with everything else in Marrakech
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  • Stayed October 2013, traveled as a couple
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Helpful?
3 Thank Bobby2tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olney, United Kingdom
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed October 14, 2013

....ridiculous, expensive prices ruined the stay. Also beware of the 50 dirham a day tax you pay.
Rooms nice-we got a pool view upgrade and bathroom had Hermes products. Service was good, smiling staff. They speak mainly French but switched to English easily when they figured out we didnt speak French. Lobby beautiful and pool area nice but far too busy. So Restaurant was great and the manager very friendly-the food was best here.

We went at the end of August- bad mistake. I would go at Ramadan next time as it would have been quieter. Hotel was rammed with people, very much like being in a resort in Tenerife, a lot of footballer and wag types. and you had to go reserve a pool bed if you wanted one which i thought was ridiculous-they wouldnt condone that in a 5 star in London nor any other place ive stayed at.

Food was nice but overpriced. I did get food poisoning one day as did my hubby but no idea if this was from what we ate at the hotel or what we had outside the hotel. I would advise using bottled water to brush your teeth at all times and carry antibacterial handgel wherever you go.

If i went back to Marrakech i'd stay elsewhere-the Four Seasons or a top class riad. i wouldnt stay here again as its not worth the prices.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
3 Thank tashii24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed October 10, 2013

Visited from the UK with my Boyfriend for a long weekend in need of switching off- sadly disappointed with our choice of hotel.

Several hidden taxes that we were not made away of initially. The service was ok nothing of merit, the rooms comfortable. The food was ok but pricey. If looking for something that's not too expensive and in a good location this will be aok.

  • Stayed January 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Honest_best_policy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 7, 2013 via mobile

Visiting as a couple from london in need of a break from the stress and routine, we wanted a luxury hotel with a pool as a sanctury away from the medina and Riads. Sofitel certainly delivers from the moment you arrive. I had informed them it was my wife's 30th birthday so kindly made a cake and had it waiting in the room on arrival.

Incredible pool and gardens, with what seemed like a large sunbed sofa for every guest and more, very helpful staff (service and speed were top notch and fuss-free), and one of the most comfortable beds we've ever slept on. If we had to grumble, the carpet could do with replacing and bathroom updating, given its a 5 star hotel.

A good choice of bars and restuarants, yes they are pricey, but no different from other 5 stars around the world. There is no tip line on bills which is a nice compromise, and you dont feel people are just after a tip.

A perfect getaway for some african sun!

Stayed September 2013, traveled as a couple
Helpful?
2 Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Marrakech Lounge and Spa

Property: Sofitel Marrakech Lounge and Spa
Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Marrakech
#67 Spa Hotel in Marrakech
#81 Luxury Hotel in Marrakech
#152 Family Hotel in Marrakech
#171 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 139
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

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