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“great hotel” 4 of 5 stars
Review of Sofitel Marrakech Lounge and Spa

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Sofitel Marrakech Lounge and Spa
5.0 of 5 Hotel   |   Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco   |  
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Ranked #127 of 505 Hotels in Marrakech
Horley
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“great hotel”
4 of 5 stars Reviewed September 28, 2013

The staff couldn't have been more helpful, the room was fine and beds very comfortable. WiFi was free and worked well in the rooms.
The location in Hivernage area is close to the Medina (10 minutes walk)
The restaurants were very expensive but the food good.
Eat out as there are dozens of restaurants to choose from within 2 miles, at much better prices.

Try to get breakfast included in the room charge as its pricey (£25) but a large range of buffet food.
The pool area is well equipped and drinks services well organised.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank chriswoodbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,488 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (198)
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Miami, Florida
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 27, 2013 via mobile

Beautiful place to stay and very well located.
Rooms are not great but are good enough for a 2 night stay.
Problem is the service. I will not go into details but overall service is Average. Do not expect quick response to your requests or fast service as you order. If you like a beautiful stay and have time to wait....this is you place.

  • Stayed September 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Enrique A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed September 27, 2013

I really do not like writing bad reviews, especially as many of the staff seemed to be ok people. But it really is difficult to express just how bad the service was during my stay. The hotel itself is beautiful with great pools. The room was good and well maintained. But all was overshadowed by the constant battle to get anything like part way reasonable service. You have to practically climb over the front desk to even get them to acknowledge your existence let alone do anything, we were asked to leave the restaurant and hurry up with our dinner (at 10.30) because they had to set up for breakfast, we learnt leave an extra 15 mins when asking for drinks and so on and so on. Service here makes the average Parisen hotel look friendly. Sorry to say this but things need a big, big improvement.

Stayed September 2013, traveled on business
Helpful?
1 Thank SustainableJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 24, 2013

We stayed 5 nights - went there for my 60th and it was fantastic. Amina at reception was excellent - she dealt with a mistake made by BA who I booked with. She upgraded us to the Executive Suite x 1 with two big bedrooms and a lovely sitting room and then we changed to Junior Suite x 2 - one for my daughter and one for my hubby and I on the same floor.. They cleaned our rooms twice a day and changed our towels, etc., twice a day and made our beds ready for sleeping by removing the cushions, etc., from the beds. We had nice balconies with pool view and across the open land are olive tree plantations view. A small bottle of still water and a small bottle of fizzy water are placed in your room everyday for free and free coffee machine in room but they allow you six free coffee capsules and after six they will charge you. My daughter and I felt as we were in Cleopatra's palace. The Spa section is amazing, treatments are expensive, but worth it when one is celebrating her 60th - the Spa indoor pool and relaxing area soooo lovely. The breakfast at Le Jardin was amazing and you do not need lunch after eating all the delicious food in the morning - two to three waiters attended to our table each morning with coffee, tea, juices, etc.,.....Hicham, Roch, Rabie, Abdelilah and Ibrahim were excellent waiters - the boys came to my table with the head waiter on the morning of my birthday to sing 'Happy Birthday' to me in english and french and they presented me with a delicious french patisserie cake including ONE candle with a bouquet of fresh flowers. The Sofitel has two swimming pools and a Jacuzzi and plenty of different type of sun lounges with umbrellas - the staff are always attending to your need by the pools. Don't feel like you are in the main city of Marrakech - felt like in a garden surrounded by beautiful plants - oranges, palm trees, pomegranate, etc.,. The Hivernage area is very nice and clean, but not far from the Medina Square - about 15 mins walked. We could have stayed longer!!! When leaving Sofitel, Amina came over to the front door to say goodbye to me and she gave me a kiss! The Morrocan tea boy is always in the lobby making mint tea for everyone - again free of charge. The only complain I have is the cost of drinks by the pool - juices are very very expensive and eating in the hotel restaurant is also costly, In fact eating in the area of Hivernage is expensive - so go to the Medina Square and they have many good restaurants. We looked at the review on tripadvisor before booking this trip - and my daughter wanted to stay at Sofitel and I wanted to stay at the Hivernage across the road. Though it was my birthday, I allowed her to decide between the two hotels and I must say she made the right choice for all of us. The people are soooo nice and always openning doors for you at the lobby. The decor inside and outside this Hotel are just incredible - Ancient Egyptian, Moorish and Islamic!!! I will go back to stay at the Sofitel Hotel again when visiting Marrakech - hopefully soon!! C Jaulim (HH)

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Hafez1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 23, 2013

Stayed at this beautiful property but management sucks.
Got to the hotel on our honeymoon and everything went sour.
We were told that our room was still occupied and that the people are staying 2 more nights longer. They gave us a different room 6 hours later.
Talked to Mr Amine ( I guess the assistant Manager) and told us that he is sorry for any inconvenience and he sent us 2 free Drinks ( didn't t get our point at all).
It s a shame that in Morocco there is no customer service at all.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank M T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
1 of 5 stars Reviewed September 20, 2013 via mobile

Hotel has a "wow" factor as a first impression....but after just a couple a hours you can notice sub standard service in ALL respects. After 2 days I am ready to leave and never come back. Nothing positive to say regarding this hotel, except maybe that they try hard. Comunicating with the reception will require patience, 20 tries over the phone which no one answers and finally a personal trip there! Otherwise forget it! Other examples of the poor service include no towels in the room after "cleaning service", no cups for tea or coffee in the room, no pillows for the extra bed (which took ages to be delivered to the room)....and so one. Bottom line, avoid this hotel!

Stayed September 2013, traveled with family
Helpful?
Thank Evelyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Level Contributor
88 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed September 18, 2013

We only stayed 2 nights in the Sofitel Marrakech and it was not enough time. The hotel was great & our guide explained the Moroccans don't rush so a 15 minute check-in, drinks service etc are not unusual! So it's a case of sitting back & waiting. Your bags are taken from you as you walk in & delivered to your room ( there's no option on this so have your tip ready). The rooms are great - with nice balconies, nice bathrooms, mini bar, free water & coffee machine. Wifi is available throughout the hotel. The food in this hotel was good - nice pool food & also the fare by night was excellent. You could happily sit & relax by the pool and then wonder the medina during the day or night. As with most places be careful of the taxi drivers outside. 20 dirham will get you a good few miles - we had a taxi driver as for 150 for what should have been 20!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mullenbeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Marrakech Lounge and Spa

Property: Sofitel Marrakech Lounge and Spa
Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Marrakech
#68 Spa Hotel in Marrakech
#81 Luxury Hotel in Marrakech
#155 Family Hotel in Marrakech
#173 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 139
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

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