Stayed here recently for a weekend break. We didn't get off to a good start as the receptionist refused to acknowledge the room up-grade promised by our travel agent. It took until the next day to resolve the issue and we were finally moved to another room (after being asked to sit and wait for nearly an hour) - requesting to see the general manage r eventually got things moving. The hotel itself was of a good standard and the staff friendly and welcoming. The food was also good - an extensive breakfast menu and a good lunch buffet. We dined one night at the Orangerie restaurant and again found the menu to be varied and interesting. Our only criticism is that the food is expensive and the choice of venues to eat in the evening is quite limited. The service in the restaurants was variable - despite the presence of many staff they failed to clear tables in a timely way and we had to ask 3 times for tea and coffee! The pool facilities were good and we used the spa which was great and offered a very good discount. The hotel is well located and not too far from the medina and main tourist attractions. Overall, this was a good choice for a short break.
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel