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““Superb customer service from Imine””

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Sofitel Marrakech Lounge and Spa
Ranked #113 of 499 Hotels in Marrakech
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
““Superb customer service from Imine””
Reviewed December 8, 2012

The best thing about this hotel is the staff, especially Imine at reception!! she was extremely helpful even before I actually stayed at the hotel. I called in advance to request for a room on the 3rd floor and she very kindly made this happen for me. Imine was really sweet and cheerful and her customer service skills in my opinion are 10 out of 10!!!

I also found all the staff at breakfast very friendly too.. I especially would like to thank Mustafa, who cooked my omelettes just the way I liked them well done!! Also Anas (not sure if I have the correct spelling of his name) but he did the best smoothies ever! and final Fatama who always greeted me with a big smile each morning.

I would highly recommend this hotel it's in a great location and there's lots to do. I look forward to visiting this hotel again in the near future. My advice is to go and book your hotel now I'm pretty sure you will love it just as much as I did. - enjoy and have a wonderful time!

Room Tip: Ask for a room on the third floor.
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sunshine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, General Manager at Sofitel Marrakech Lounge and Spa, responded to this review, December 26, 2012
Dear guest,

Thank you for choosing Sofitel Marrakech on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.

We hope to see you again on your next visit to Marrakech.

Sincerely,

M.Ahmed Benkirane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
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  • Chinese (Traditional) first
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English first
Maastricht, The Netherlands
Level 5 Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 6, 2012

Stayed there from Nov 17-24 2012. Great and central location. Excellent service, distinctive and tastefully ambience. Nice reception by management in a lovely hall which looks like a Amphitheatre. Nice morsel also on a Vernissage that is held once a week. Food and drinks for free very special, party local partly international. Quality of the breakfast extraordinary Never experienced before .
Beautiful consumption area outside partly in a herb town. Lovely gardens, 2 nice pools, huge king size beds as sun loungers. Food and service good, committed staff very friendly.
Weak points: Rooms, at least ours ( 264) specially bath rooms, need a renovation. Front desk hopelessly understaffed for early check out. That may course stress and trouble. According to our Taxi driver this happens all the time.
All over impression very good. Will come back

Room Tip: Check out the night before you leave
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralli22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, General Manager at Sofitel Marrakech Lounge and Spa, responded to this review, December 26, 2012
Dear guest,

We are delighted to hear you had a wonderful stay with us at Sofitel Marrakech Lounge and Spa. . They work exceptionally hard to make sure that every gust feels special. Thank you so much for staying with us.

We hope to see you in near future.

Sincerely

M.Ahmed Benkirane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, United Kingdom
Level 5 Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 27, 2012

A wonderful experience and revelation! The hotel is impressive but the outside areas absolutely fabulous. Seating, lounging, resting, relaxing all catered for. It is like having all the furniture usually indoors except its outdoors. The breakfast buffet is the best I have ever seen and def worth having. Every fruit imaginable, freshly cooked omelettes, as well as full English, freshly cooked crepes, full continental and every bread you can imagine. The staff, ratio about 5 to 1 guest, are so polite, courtious and charming. It is not cheap, about UK prices for drinks etc but then again it is a 5 star hotel. Def need to have a guide if you venture out to explore the markets and recommend shopping at the government fixed price shops if you don't like being harrased and pestered around the markets.

Room Tip: Higher floor to enjoy the view of the Atlas mountains, overlooking the pool areas.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lesley4urfuture
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, General Manager at Sofitel Marrakech Lounge and Spa, responded to this review, December 19, 2012
Dear guest,

We are delighted to hear you had a wonderful stay with us at Sofitel Marrakech Lounge and Spa. It was nice to hear that breakfast exceeded your expectations. They work exceptionally hard to make sure that every gust feels special. Thank you so much for staying with us.
We hope to see you in near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level 6 Contributor
106 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed November 11, 2012

I'm very disappointed with the service. I'm a gold participant of le club program and I didn't have a welcome drink or an upgrad. The worst thing was: they put us in a bedroom worse than I paid for.
We complaint several times and spent 2 days trying to resolve the problem.
I've paid for a superior room with bathtub in the lounge and spa, the newest one. They put us in the palais royal, in an old room, noisy and with 2 twins beds together. We are still waiting for our luggages for more than 40 minutes.
Not what I expected.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bventuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, Directeur d'hôtel at Sofitel Marrakech Lounge and Spa, responded to this review, November 20, 2012
Dear Guest,
Thank you for your feedback and taking time to post your comments. We reviewed your comment regarding your stay with us at Sofitel Marrakech Lounge and Spa. We do take all comments seriously and appreciate all the feedback we can get. We apologies for the misunderstanding with the room and noise.
Again, thank you for the comments which will help us in our ongoing efforts to improve our service.

Sincerely

M.Ahmed Benkirane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 4 Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 10, 2012

Definitely worth a visit. Great photo history of morocco. Don't miss it. Also great staff. Great rooftop cafe. Food was excellent. The curator charming. It's worth while buying some beautiful prints to take home. Enjoy. Highly recommended.

Room Tip: Buy a print.
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  • Stayed November 2012, traveled with family
    • Value
    • Service
Helpful?
Thank mmperthWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandefjord, Norway
Level 6 Contributor
403 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed November 7, 2012

The hotel is located outside the Medina, about 20 minute walk to the main square, Jemaa el fnaa.

The hotel has a beautiful exterior and reception area. Very beautiful art on display. Nice arabic perfume smell inside the hotel. Check- in took some time, as we had to fill in some forms, but we were offered washcloths, juice and delicious macaroons while going through the ordeal.

We were a little disappointed with the room, which did not quite add up to the otherwise beautiful lobby, gardens and restaurant areas. The room was more four star, and it was bit dated. It also felt a bit cramped. We had booked king size bed, but was given to single beds that where put next to each other, not as comfy as a kingsize bed. The lighting is not so good in the room, at least not if you want to read. There is a safe, a minibar, bath tub and nice bathroom soaps from LÒccitane. The room was clean. We never experience any turn down service, even though we were informed that this was provided.

Breakfast was nice and plentiful. Eggs to order, crepes, cold cuts, pastries, smoothie station etc. You can its outside or inside, and the decor is very nice. We had lunch at the pool restaurant one day. Not so exciting menu, your basic sandwiches, salads and hamburgers. We had dinner in the room one night. I had the lemon chicken tagine, and I did not like it....

The staff was very friendly, courteous and professional, without exception!

We spent only a couple of hours by the pool, the pool beds are very comfortable. They had some weird entertainment by the pool with 3 guitar playing and singing men was walking around playing old hits. It was strange......

If you want something to eat between 5 and 7 in the afternoon, it seems the only option was room service or to find a restaurant in the neighborhood maybe, as nothing was open in the restaurant. The hotel is in a very quiet are with mostly other upscale hotels and a few restaurants and some upscale shops (i.e Louis Vuitton), so if you want some action you will have to go to the Medina.

The staff will address you in french, but they do speak english.

Check-out went smoothly. Can be recommended if you like big hotels, though I am sure staying in a riad would have been a lot more charming.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vestfoldgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Marrakech Lounge and Spa

Property: Sofitel Marrakech Lounge and Spa
Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Marrakech
#63 Spa Hotel in Marrakech
#83 Luxury Hotel in Marrakech
#152 Family Hotel in Marrakech
#171 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 139
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

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