I'm very disappointed with the service. I'm a gold participant of le club program and I didn't have a welcome drink or an upgrad. The worst thing was: they put us in a bedroom worse than I paid for.
We complaint several times and spent 2 days trying to resolve the problem.
I've paid for a superior room with bathtub in the lounge and spa, the newest one. They put us in the palais royal, in an old room, noisy and with 2 twins beds together. We are still waiting for our luggages for more than 40 minutes.
Not what I expected.
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel