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“Great looking hotel / service sloppy”

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Sofitel Marrakech Lounge and Spa
Ranked #111 of 500 Hotels in Marrakech
Certificate of Excellence
LondonBas
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great looking hotel / service sloppy”
Reviewed May 2, 2011

Sofitel Lounge and Spa is very close to the limited sights of Marrakesh – walking distance or a £5.00 cab. It is a great looking hotel in the international style with a Moroccan twist. Perhaps 15 minutes by cab from the airport. It is located on Marrakesh’s park lane if you will, and there are some good restaurants and cafes nearby (head to Café Blatt for breakfast, Comptoir for supper with belly dancers at circa 22.00 but if a man alone or with other guys be aware that you may subtlety be set up with a working girl by the house – all quite charming, but not for free) and night clubs. The Hotel Hivernage restaurant is great and less expensive than the others.

The Sofitel itself -

We asked for twice and waited twenty minutes for a menu at the terrace bar – it never came we got up and left. The very important wake-up call requested and agreed the night before, never came, a porter telephoned for - never came. Nothing in terms of service is ‘quite right’, minibar not refilled – and it would have been used by us. Put simply Sofitel really miss a trick with this one – so much more money would be spent in the hotel if they could just get the service right. When the wakeup call issue was discussed with the desk, those behind it entered into an argument amongst themselves with no apology, I just walked away – really not what you expect in this class of hotel.

Very irritatingly you need to approach a pool attendant to get a towel for a lounger and even if you request a menu one might never come (the only time I requested a menu from a pool attendant it simply never arrived, the attendant more interested in chatting up five Moroccan girls - I don’t blame a young guy for it but he should attend to business first). Sometimes it is a struggle to get anything done in this hotel – and at this level it isn’t on.

The hotel is certainly clean and tidy and credit must be given to the maids who clearly do an excellent job. The bar / restaurant prices are western five star – five star deluxe. Indoor pool and ‘spa’ which is only a hammam and a sauna is £25.00 each per visit (massages etc. are extortionate; you would think you were at the Paris Ritz). Generally the hotel is full of rich Moroccans (who, from what I encountered, have a rather imperious attitude when it comes to service which isn’t pleasant to watch) doing business and loafing around, loads of French and a few Brits.

The hotel, not considering the service, is five star by any standard, Louis Vuitton boutique, a jewellers etc, the pools and gardens are beautiful (the heated pool really is very warm at all times) and the nightclub is like something from Scarface – very cool.
For the money – we paid £1,700 Inc. flights for two from London for five nights, it is just OK, I would probably try somewhere else next time, but that is reflective of the service and not the quality of the hotel or room itself.

Room Tip: Ensure room faces the pool & on a high floor
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  • Stayed April 2011, traveled with friends
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4 Thank MoodyBas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 1, 2011

Stayed at sofitel marrakech for 5 nights and the experience was far below expectations. The rooms were uninspiring and felt like a 3-star hotel. We were allocated a room directly opposite the air con units that hummed constantly, they would only move us at an additional cost.

The room service menu is extortionate and the food is average. Although the reception area is very stylish the service in all areas were pretty poor. The pool bar is a joke, staff ignoring you, having to ask several times to be served. This went on time after time.

The pool is very busy and we found it difficult to find any space.

Sofitel looks like a 5-star in the pictures but the rooms, service as well as the high prices for food and drinks make it a poor option to stay at.

  • Stayed May 2011, traveled as a couple
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1 Thank DGM2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level 5 Contributor
83 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed April 25, 2011

Other reviewers have summed it up - perfectly good hotel but not a 5*. Lighting in the rooms was dim, the bath amenities don't include body lotion, service in the lounge/bar is inattentive at best. There were also a lot of bees around, which happens when there are gardens, but it wasn't reassuring to see them buzzing around inside the food display cases and the staff doing nothing about it.

Our room was fine - a long walk from the entrance, but quiet and comfortable enough. We were in the Moroccan wing - so the room had a little bit of flair and a nice little balcony overlooking the pool. One odd thing was how the bathroom was split up - right when you enter the room, there was a toilet bowl in a narrow dark room on the left, then you went through a small hallway with closets, then you were in the bedroom, and the bath/shower and sink were off the bedroom (i.e. not connected to the room with the toilet). Not bad, just different, although it would have been nice to have a sink in with the toilet too. The rooms in the other wing may have had a more standard layout. We got at least one English TV channel.

We never ate breakfast at the hotel, we instead walked either a block over to the Extrablatt or ate at La Table du Marche across the street, both of which were a better value than the Sofitel. It was an easy walk into the Medina, and nice to be out of the insanity. The public areas of the hotel are indeed spectacular. We didn't try the casino.

While a riyadh would certainly have more charm, one thing to keep in mind is that many of them (at least ones we researched) required at least a 30% non-refundable deposit (ouch). With the Sofitel, we could have cancelled with no penalty a day or so before, which is nice to know if your travel plans aren't set in stone. It's also nice to have your taxi drop you (and your luggage) right off at the hotel's entrance. Also in a large anonymous hotel, you don't have to share breakfast with the people you heard in the room next door the night before....

  • Stayed January 2011, traveled as a couple
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Helpful?
1 Thank bahamasviking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burford, United Kingdom
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 22, 2011

This hotel does have some good points. The location is superb with only a 5 minute walk to the Medina, the pool area is lovely and the food is delicious.

But....

The paper thin walls/ceilings and eccentric AC mean that you are unlikely to get much sleep. There are some nice touches as they strive for luxury but they need to get the basics right first such as providing quiet & temperate rooms.

The service is generally slow and surly which adds insult to injury given the ridiculous mark up on food & drink (£5 for a coke!). If you do stay here then have lunch at the superb Cafe Extrablatt 150m away and dinner in one of the many surrounding restaurants or street food at the Djemaa el Fna.

Overall, If you are looking to come home rested and refreshed then stay somewhere else.

  • Stayed April 2011, traveled with family
    • Value
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Helpful?
2 Thank RompersGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conwy, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 16, 2011

Luxury rooms are not luxurious - no shaving mirror, small, miniscule balcony, woken every night at 4.30 am by groups of men outside the hotel shouting and tooting car horns!? 'Oh right' - was the response I received from reception -'perhaps it's men partying'.

The cot bed looked like a dirty laundry basket.

There are lots of staff but try and get a coffee at the pool bar within 10 minutes of asking and you'll be very lucky- you can only get one sent over to you - 30 mins later!

Incorrect menus put out for the main restaurant in the evening - we wouldn't have eaten there if we knew it was a buffet.

Asked room service to send up a menu to our room - it didn't ever turn up!!

In my opinion there are too many rooms and not enough manners.

Spa prices were extortionate so went to the Hotel Hivernage opposite.

Room Tip: The luxury rooms are SMALL....
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  • Stayed April 2011, traveled with family
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Helpful?
1 Thank FayeFavs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 12, 2011

Just back from 6 days at the Sofitel and I dont have a bad thing to say about it. Location was perfect for us, close enough to enjoy the sites while still being able to chill out by a luxury pool. Lots of places to eat around the hotel. Yes bar prices are not cheap but inline with other 5 start hotels. Staff were attentive and friendly.

  • Stayed April 2011, traveled with friends
    • Value
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    • Sleep Quality
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Helpful?
Thank scaroha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Marrakech Lounge and Spa

Property: Sofitel Marrakech Lounge and Spa
Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Marrakech
#64 Spa Hotel in Marrakech
#83 Luxury Hotel in Marrakech
#152 Family Hotel in Marrakech
#171 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 139
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

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