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Sofitel Marrakech Lounge and Spa
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Savings alert! 12% below average rates

The price you found is 12% lower than this hotel's average rate of $195/night.

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$257
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Savings alert! 25% below average rates

The price you found is 25% lower than this hotel's average rate of $215/night.

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Riad 72(Marrakech)
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Reviews (3,074)
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Reviewed May 1, 2011

Stayed at sofitel marrakech for 5 nights and the experience was far below expectations. The rooms were uninspiring and felt like a 3-star hotel. We were allocated a room directly opposite the air con units that hummed constantly, they would only move us at an additional cost.

The room service menu is extortionate and the food is average. Although the reception area is very stylish the service in all areas were pretty poor. The pool bar is a joke, staff ignoring you, having to ask several times to be served. This went on time after time.

The pool is very busy and we found it difficult to find any space.

Sofitel looks like a 5-star in the pictures but the rooms, service as well as the high prices for food and drinks make it a poor option to stay at.

  • Stayed: May 2011, traveled as a couple
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1  Thank DGM2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2011

Other reviewers have summed it up - perfectly good hotel but not a 5*. Lighting in the rooms was dim, the bath amenities don't include body lotion, service in the lounge/bar is inattentive at best. There were also a lot of bees around, which happens when there are gardens, but it wasn't reassuring to see them buzzing around inside the food display cases and the staff doing nothing about it.

Our room was fine - a long walk from the entrance, but quiet and comfortable enough. We were in the Moroccan wing - so the room had a little bit of flair and a nice little balcony overlooking the pool. One odd thing was how the bathroom was split up - right when you enter the room, there was a toilet bowl in a narrow dark room on the left, then you went through a small hallway with closets, then you were in the bedroom, and the bath/shower and sink were off the bedroom (i.e. not connected to the room with the toilet). Not bad, just different, although it would have been nice to have a sink in with the toilet too. The rooms in the other wing may have had a more standard layout. We got at least one English TV channel.

We never ate breakfast at the hotel, we instead walked either a block over to the Extrablatt or ate at La Table du Marche across the street, both of which were a better value than the Sofitel. It was an easy walk into the Medina, and nice to be out of the insanity. The public areas of the hotel are indeed spectacular. We didn't try the casino.

While a riyadh would certainly have more charm, one thing to keep in mind is that many of them (at least ones we researched) required at least a 30% non-refundable deposit (ouch). With the Sofitel, we could have cancelled with no penalty a day or so before, which is nice to know if your travel plans aren't set in stone. It's also nice to have your taxi drop you (and your luggage) right off at the hotel's entrance. Also in a large anonymous hotel, you don't have to share breakfast with the people you heard in the room next door the night before....

  • Stayed: January 2011, traveled as a couple
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1  Thank bahamasviking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2011

This hotel does have some good points. The location is superb with only a 5 minute walk to the Medina, the pool area is lovely and the food is delicious.

But....

The paper thin walls/ceilings and eccentric AC mean that you are unlikely to get much sleep. There are some nice touches as they strive for luxury but they need to get the basics right first such as providing quiet & temperate rooms.

The service is generally slow and surly which adds insult to injury given the ridiculous mark up on food & drink (£5 for a coke!). If you do stay here then have lunch at the superb Cafe Extrablatt 150m away and dinner in one of the many surrounding restaurants or street food at the Djemaa el Fna.

Overall, If you are looking to come home rested and refreshed then stay somewhere else.

  • Stayed: April 2011, traveled with family
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2  Thank RompersGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2011

Luxury rooms are not luxurious - no shaving mirror, small, miniscule balcony, woken every night at 4.30 am by groups of men outside the hotel shouting and tooting car horns!? 'Oh right' - was the response I received from reception -'perhaps it's men partying'.

The cot bed looked like a dirty laundry basket.

There are lots of staff but try and get a coffee at the pool bar within 10 minutes of asking and you'll be very lucky- you can only get one sent over to you - 30 mins later!

Incorrect menus put out for the main restaurant in the evening - we wouldn't have eaten there if we knew it was a buffet.

Asked room service to send up a menu to our room - it didn't ever turn up!!

In my opinion there are too many rooms and not enough manners.

Spa prices were extortionate so went to the Hotel Hivernage opposite.

Room Tip: The luxury rooms are SMALL....
  • Stayed: April 2011, traveled with family
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1  Thank FayeFavs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2011

  • Stayed: April 2011, traveled with family
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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