Sofitel Lounge and Spa is very close to the limited sights of Marrakesh – walking distance or a £5.00 cab. It is a great looking hotel in the international style with a Moroccan twist. Perhaps 15 minutes by cab from the airport. It is located on Marrakesh’s park lane if you will, and there are some good restaurants and cafes nearby (head to Café Blatt for breakfast, Comptoir for supper with belly dancers at circa 22.00 but if a man alone or with other guys be aware that you may subtlety be set up with a working girl by the house – all quite charming, but not for free) and night clubs. The Hotel Hivernage restaurant is great and less expensive than the others.
The Sofitel itself -
We asked for twice and waited twenty minutes for a menu at the terrace bar – it never came we got up and left. The very important wake-up call requested and agreed the night before, never came, a porter telephoned for - never came. Nothing in terms of service is ‘quite right’, minibar not refilled – and it would have been used by us. Put simply Sofitel really miss a trick with this one – so much more money would be spent in the hotel if they could just get the service right. When the wakeup call issue was discussed with the desk, those behind it entered into an argument amongst themselves with no apology, I just walked away – really not what you expect in this class of hotel.
Very irritatingly you need to approach a pool attendant to get a towel for a lounger and even if you request a menu one might never come (the only time I requested a menu from a pool attendant it simply never arrived, the attendant more interested in chatting up five Moroccan girls - I don’t blame a young guy for it but he should attend to business first). Sometimes it is a struggle to get anything done in this hotel – and at this level it isn’t on.
The hotel is certainly clean and tidy and credit must be given to the maids who clearly do an excellent job. The bar / restaurant prices are western five star – five star deluxe. Indoor pool and ‘spa’ which is only a hammam and a sauna is £25.00 each per visit (massages etc. are extortionate; you would think you were at the Paris Ritz). Generally the hotel is full of rich Moroccans (who, from what I encountered, have a rather imperious attitude when it comes to service which isn’t pleasant to watch) doing business and loafing around, loads of French and a few Brits.
The hotel, not considering the service, is five star by any standard, Louis Vuitton boutique, a jewellers etc, the pools and gardens are beautiful (the heated pool really is very warm at all times) and the nightclub is like something from Scarface – very cool.
For the money – we paid £1,700 Inc. flights for two from London for five nights, it is just OK, I would probably try somewhere else next time, but that is reflective of the service and not the quality of the hotel or room itself.
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel