There was never enough hot water for all the rooms (one of us could have the hot shower, but never both of us on the same morning!) They said they called the plumber to fix it however no difference was ever noticed, and we later found out that the boiler wasn’t big enough for the 6 rooms. Our towels have never been changed. The staff and the management booked for us restaurant and excursion. Each times we ended up paying two to three times more than the usual given price i.e. they arranged our New year's eve package diner telling us that would be £35 per person, and we had a surprising bill of £280 Happy New Year!!!!. We feel like we have been ripped off; the place looks lovely, but we would not go back there, and would not recommend it to anyone.
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