The hotel itself is stunning. Design is gorgeous, rooms lovely (although not at all the size they appear on the website). The location is about 15 mins in cab from the medina but we were aware of that and this didn't concern us as we just wanted to sun tan and relax at the hotel.
Unfortunately the downside was the horrific service. The staff are literally useless and no one appears to be in charge. I asked to speak with the general manager and was told they do not have one. When I asked who was in charge they said 'the owners' and when I asked to speak to them the staff member told me they were not based in Morocco.
Every meal ordered was wrong, the wifi kept going down and the reception just nodded every time I asked when it would be fixed. You would ask any member of staff for a simple thing and it would just not happen. There was huge inconsistencies, somedays they would give you water complimentary at the pool and the next day they charged us €7 for it.
I had a lamb dish in the restaurant twice during the stay and the second time it was unrecognisable to the dish I had previously had. I asked what was going on and the waiter just looked at me and said 'don't blame me, blame the chef'.
I can go on and on about all the challenges we faced but to be honest all you really need to know is that we checked out early and went to the new Four Seasons and it was utterly perfect in every way.
- Official Description (provided by the hotel):
- At the foot of the Atlas Mountains, Selman Marrakech, a palace of distinct, designed by Jacques Garcia Selman Marrakech seduces with its timeless harmony. The property offers 55 rooms and suites and 5 private riads with a private swimming pool and butler service, meticulously executed. Selman Marrakech also feature the longest heatable swimming pool of 80m long, 3 restaurants, "Le Selman," a luxury fine dining with an international menu, "Le Pavillon," specializing in Mediterranean-inspired dishes with views of the hotel's Arabian horses and "Assyl", an authentic Moroccan restaurant. Precious moments are embodied in the presence of the beautiful thoroughbred Arabian horses. There are views of the horses from the terraces and the gardens where one can admire the equine ballet. Selman Marrakech's spa, Espace Vitalité Chenot is a tribute to oriental wellbeing. The Spa offers treatments using the specific and unique Chenot Method. Moments of pure grace add to the perfection of this timeless experience. ... more less
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