This was my second visit to this stunning property in less then a year. Like last year I booked POOL VILLA and last year I wrote a great review about this place ( only because it was not so known and I believed to deserved it ) but this time things look really different hence this not so attractive one.
Again PN is truly divine place to spend time relaxing and recharging but the service is unbelievably sloppy. The food quality is not acceptable and I keep asking myself if the chef ever tries the food he serves its guests ( my list is to long I even have some picture's to prove ) One morning my eggs came peeled already !!! Now I travel to most exotic places in the world but this I have never seen before. The vine list in the restaurant is not up to date and you will end up paying more for less quality. The staff ignores the don't disturb flag and light on the door and comes in without any warning. The mini bar and nespresso coffee not restocked the day before checkout and dirty glasses and cups were not replaced with clean ones. Instead housekeeping was attempting to wipe the glass with something ( most likely dirty cleaning cloth they use to clean the surface in the room ) but I would find my lipstick smudged on them next day. Really not appetizing and not understandable for Oetker Collection Management invest more in training . At the check out the PRINTER WAS NOT WORKING ( last year they had the same problem but somehow they managed to fix it while i was waiting patiently) and I was told that the bill will be emailed to me the very same day. Till today 5 days later and couple of phone calls nothing. Given that this trip was booked via Centurion Card I called them to ask if they can help. Also I was shocked to be forced to ask the receptionist to consider added values and deduct them from my bill ( euro 75spa credit, lunch and complimentary soft drinks from the mini bar, private car transfer to and from airport( pick up was in BMW X5 ) Of course I don't know if that all was done or not yet. On the way out I was ushered into a van not a limo as expected ( included in higher room category like mine ) and when I sarcastically asked the lady if the large, ugly and incredibly uncomfortable van was for me alone she replayed YES YOU DONT LIKE? Wow truly disappointing this experience but am sure GM will replay shortly and find good explanation for this all. Oh yes at no time did the management recognised repeating client. Anyway I thought I would like to share this experience and will not return again. There are many many other great places like Aman, Four seasons, La Mamounia and of course Royal Mansour (fabulously grand by the way ) to visit. If you spend ££££ a day you can do somewhere else much better.
- Official Description (provided by the hotel):
- More than a hotel, Palais Namaskar, nestled in the heart of a magnificent park of more than 5 hectares, is a real destination. Between the Atlas Mountains and the mysterious Djebilet hills, the hotel offers its guests a space and unlimited freedom for unforgettable experiences. ... more less
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