We booked a weekend break through Secret Escapes at start of November, organised by Fleetway Travel.
I think the place should be kept a secret, as we were very disappointed.
A very good clean hotel but empty! I doubt more than 20 of the 230 bedrooms were in use. The place was empty. Frequently there were only a dozen people in the bar, restaurant or swimming pool.
The food was good but the demotivated staff do not say much and only reluctantly serve you. Clearly a case of poor management.
There is very little information provided in the room. After the first day the tea and coffe supplies are not replenished.
The hotel is located in an isolated location around 20 minutes from Marrakech. If you don't buy an excursion there is little else to do.
In the hotel there is no where to buy even a bar of chocolate or a newspaper.
The hotel was completely unaware of the package as advertised by Fleetway Travel and Secret Escapes. They did not know about the Morrocan tea on arrival and free city excursion.
Otherwise an excellent hotel, just badly managed!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, ACCOR, Expedia, Hotels.com, TripOnline SA, Hotwire, Cancelon, HotelQuickly, Orbitz, Travelocity, Cheap Tickets and Evoline ltd so you can book your Pullman Marrakech Palmeraie Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.