Overall the hotel was very good but a few things stopped us from giving it a 5
Water - they charge you 45 dhs for a large bottle when you can go 50 meters down the road and buy it for 8 dhs. I understand that hotels charge more but I found this to be profiteering the temperature is 40 + and you need to drink.
The doorman/security - when you walk to the door the try and spot if you are bringing any water into the hotel and then try to take it of you. If the water was cheaper in the hotel you would not bother buying elsewhere.
Security - though it did not happen to us I did speak to people who had things stolen from their rooms. One girl had an expensive pair of glasses stolen. If the security guard spent more time looking at the staff and less on the visitors maybe the hotel would get better reviews.
The good things
The breakfast was great and the staff always happy to help
The pool area was fantastic
The pool attendant was always happy and made things easy
The air con in the room was excellent on the first night we had to turn it down it was too cold.
The pool bar was good and the staff excellent
The wifi was free and worked most of the time. A lot of people give a bad review about the wifi but the hotel is in North Africa not central London
The hotel cleanliness was excellent all over hotels in the UK could learn from this place.
A very relaxed atmosphere throughout
A few tips for marrakech
Taxi's are very cheap
Not everyone will rip you off
Eating out is very cheap £20 max for 2 including drinks
Don't forget the tourist tax when you leave
Brush up on your french
Not many places serve alcohol
Try the strawberry juice drinks great on a hot day
Watch out for the henna ladies in the square they are very pushy
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