Great location as a base for out of city day trips
Many people have mentioned on reviews of this hotel that the staff are not overly competent, and that was true in part on our trip. We stayed here for 3 nights in Feb13 after staying in a more expensive riad in the Medina followed by a 4 night trip to Essaouira, where we again stayed in a beautiful riad.
On this part of our trip, we used this hotel as a convenient bed and breakfast as our days were taken up on long day trips into the mountains on one day and a train trip to Casablanca the next. The Breakfast was as good as anywhere in our opinion.
We had a lunch in the poolside restaurant on our last day, and we could see what we guessed were the completed meals going cold on the side, by the waiting staff, while they were getting what appeared to be a training session on the tills. They were finally brought to us about 10-15mins later, a little cooler that they could have been.
One evening we got back late and decided to order a burger and dring from room service, 90 minutes and about 4 frustrating phone conversations later they finally arrived with an apologetic manager. We got the impression that without his final intervention, we would not have eaten at all that night. The staff kept telling us that they had it under control, but until we spoke to the manager on our 4th conversation, nothing had got done.
Yes, the reception staff are "matter of fact" in their approach, but overall we were happy enough with our stay here, and would recommend it as a functional home base.
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