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Tigmiza - Suites & Pavillons
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Reviews (506)
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All reviewsprivate poolprivate cinemabanana treesbeautiful hotelshuttle servicepool barmorning and eveningmain poolminute drivefree shuttlerooms are beautifully decoratedmain buildingthe hustle and bustlean upgraderelaxing breakmoroccan foodboutique hotel
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Reviewed September 22, 2013

was delightfully blown away by my recent experience at Tigmiza.. The staff went above and beyond to anticipate & exceed all of our expectations while we were there and were so genuinely and enormously helpful & friendly in every way. Everyone was extremely attentive, overly accommodating, graciously warm & inviting, Great Spa treatments and you can work out at the gym anytime of the day, beautiful garden and very quiet place to relax . for breakfast we had a delicious moroccan pancakes and French bakeries , we love the complimentary tea time .
I've worked in a luxury hotel property in states for many years and know full well what its like to provide five star service and all including the ever present wonderful managers - did just that. With every hope and desire fulfilled, I highly recommend this exceptionally fine property."

  • Stayed: May 2013, traveled with family
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Thank Samuel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tigmiza, Directeur général at Tigmiza - Suites & Pavillons, responded to this reviewResponded May 7, 2014

Dear Mr Samuel

It was a real pleasure to read such a nice review!
Thank you very much for your enthusiasm and generosity.
Looking forward to see you soon.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013 via mobile

Tigmiza is a haven, a place where time stops and we finally feel on vacation.
Very friendly staff but also very professional worthy of the greatest palaces. The rooms are decorated with taste and every one has its peculiarities. As for the food it is DELICIOUS!
Tigmiza is a memorable address, to stay again and again!

  • Stayed: June 2013
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Thank kenzaelyoussi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tigmiza, Directeur général at Tigmiza - Suites & Pavillons, responded to this reviewResponded May 5, 2014

Dear Mrs El Youssi

It is a real pleasure to read such a nice review! Thank you very much for your trust and your loyalty. Looking forward to see you very soon.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2013

We stayed in the Noire & Or suite which was fantastic - large and with a wonderful bathroom. The hotel setting was lovely and we spent some very relaxing days by the pool!
Breakfast was good, but other than asking if we wanted tea/coffee or an omelette there was not choice!
We ate in the hotel the first night after a busy day, the quality was good but the portion size was small, choice limited and it seemed very expensive!
Take the shuttle bus which runs twice daily:
1000 - 1300
1900 - 2200
Into the main square and eat there, nobody else seemed to use this facility??
We asked the hotel to arrange some taxis, and it seemed a bit of a rip off £25 ish for a short return journey to a local supermarket?
Also check your bill, I'm sure ours was a genuine error, but there were some spa and mini bar charges that we didn't have.
Overall wiuld recommend, but with hindsight would have do e a few things differently!

  • Stayed: September 2013
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3  Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tigmiza, Directeur général at Tigmiza - Suites & Pavillons, responded to this reviewResponded May 5, 2014

Dear Mrs Jennifer,

First of all, I would like to apologize on behalf of all Tigmiza Team but also thank you for your honesty which is helping us to improve ourselves.
Indeed, thanks to your review we will be able to target our lacks and solve them.
Once again thank you.
Looking forward to see you soon.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2013

had a wonderful time, even in the heat of middle of August. Beautiful hotel, great decorations and style, wonderful service, every one is extremely nice. 2 great pools. beautiful oasis in the Palmeraie.

  • Stayed: August 2013, traveled with family
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Thank AFG662013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tigmiza, Directeur général at Tigmiza - Suites & Pavillons, responded to this reviewResponded May 5, 2014

Dear valuable guest,

It is such a pleasure to read your review. We thank you so much and hope to see you back soon.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2013

A fantastic hotel. We stayed at Tigmiza during the second week of July and were extremely impressed. It is built to an very high standard indeed and the staff are extremely courteous and willing to assist.

The suite rooms were impeccably decorated, clean and well presented, with a good sized mezzanine sitting area and a lovely bedroom. The design of the hotel is its greatest selling point, the courtyard pool is beautiful, secluded and cool and views from different seating areas are nicely framed.

It is the perfect place to base yourself from if you want to balance the craziness of Marrakech with somewhere secluded and calm to escape to. There are shuttle buses in the morning and evening (10am drop off, 1pm pick-up and 7pm drop off, 10pm pick up) and the journey is around 15/20 mins. It would be good for Tigmiza to extend these times, or offer a third mid-afternoon shuttle service as well, particularly as the drop off point is a good 25 minute walk to the centre of the city, so it can feel a little rushed getting back in time.

It may have been because we were visiting Marrakech during the off-season (the July heat can be just a few degrees too hot for comfort) but the most noticeable thing about the hotel (as others have commented) is how few people are staying there at any given moment and how sparsely distributed they are. We were the only ones staying in any of the ten suites, with a few other couples staying in villas or pavilions. This can make it feel slightly like a ghost hotel some of the time as you are unlikely to run into other guests anywhere except the pool. It almost feels as if the hotel was built to be larger than it needed to be. Hopefully through word of mouth it is able to attract more and more guests, as it is clearly set up to accommodate them and deserves a good sized client base. At the moment it can lack a little atmosphere, particularly in the evenings after returning from the city.

Overall, and despite the need for a couple of tweaks here and there, it is hard to think of a better place to spend a few days in Marrakech and we would thoroughly recommend it.

  • Stayed: July 2013, traveled as a couple
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1  Thank Fraser R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tigmiza, Directeur général at Tigmiza - Suites & Pavillons, responded to this reviewResponded May 5, 2014

Dear Mr Fraser,

Thank you very much for taking the time to write this review and give us your feedback.
We also want to thank you for your honesty which is helping us to improve ourselves.
However, you certainly know that summer is considered as a low season in Marrakech because of the heat and also the month of Ramadan, that is why most of hotels could seem empty in terms of occupation.
We are really sorry about this impression you had and we invite you to retry the Tigmiza experience during spring, fall or winter at your convenience.
Looking forward to have the chance to greet you again soon
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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