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Rose Garden Resort & Spa
Ranked #469 of 502 Hotels in Marrakech
Reviewed October 30, 2012

Hotel, food and rooms were fab but most of all the staff - wonderfull. Friendly, welcoming and looked upon you as a member of their family not a client. Staff could not do enough to help you if you had a problem, yes some of my family had bites but we were taken to pharmacey to get medication by staff.

Would reccommend for a long weekend or an annual leave break!

  • Stayed: October 2012, traveled with family
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1  Thank Sian58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 - 27 of 371 reviews

Reviewed October 24, 2012

Firstly lets remember we're in morrocco so the same ratings don't apply as for Western Europe there are very clear pros and cons and ill list them below:

Pros
Lovely setting. Gardens are gorgeous and constantly maintained.
Huge rooms. Seriously huge. And lovely decor.
Pool area is beautiful. Lots of very comfy loungers.
Breakfast - tasty, no hot options but lots of tasty cold. Like a mini buffet at your table.
Spa- gorgeous and great massage but double the price of similar spas in the medina

Cons
First room has a broken shower. Second room wasn't clean but got upgraded to a stunning suite that had a phenenomenal shower.
Hotel has changed hands and feels like maybe it was under maintained by previous owners as lobby toilet flush was also broken but fixed during our stay.
Service at hotel is incredibly slow. And that's when it's not at all busy. Hate to see it in busy season. Try to order everything an hour before you might need it. Drinks half an hour!
No free shuttle as mentioned on previous reviews due to change of hands but they order cars at 150 dirhams which isn't bad.



Overall a good relaxing, hot winter break but don't come expecting luxury.

Oh and treat yourself to Mystic Orient for spa and maison mk for dinner- both in the medina .

  • Stayed: October 2012
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1  Thank Adventurer33London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012

I was going on my own so I was making a choice between the company of other young travellers at a Riad in the Medina over the relaxation of a hotel, and don't think I could have picked anywhere better.
This was up there with one of the nicest hotels I've stayed in. I had my own building let alone room; my own lounge area, my own terrace. And all the apartments are given lots of room to breathe amongst well maintained gardens.
The hotel was beautiful and offered the calm that much of Marrakech didn't. It was so serene. I spent about an hour on the last day just walking around the place looking at the plants and taking in the atmosphere.

Not many of the staff spoke much English, that's true. When that changes, more people will go, and the price will go up accordingly. It's that simple. I got by with my English and fumbling French.

For me, this was the hotel that all other hotels have said they are but aren't! It's quiet, it's beautiful and it's facilities are up to date.
I noted someone said about the jacuzzi not working - it wasn't when I was there either, but I've posted a picture of that non-functioning jacuzzi that may show how it doesn't necessarily matter.

Pros
Quiet but spacious
Picturesque but with modern facilites

Cons
The pricing of the food/drink is a bit sporadic.
English is not fluent throughout the hotel

  • Stayed: October 2012, traveled solo
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Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2012

People speak only french and they don't seem to understand any english at all.
The rooms are not very clean especially the bathroom. When we went there the jacuzzi was broken, apparently from the look of it, from a very long time. The best side is food, the lemon chicken tagine was amazing and the people at the spa where professional. As many people said is not a 5 star hotel, probably 3 star would be more appropriate.

  • Stayed: March 2012, traveled with friends
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1  Thank LoveGraphic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2012

We spent a week at Terre Resort and we can say we made the right choice. A the beginning we were not sure about the distance between the resort and the center of Marrakech, about 10' by cab, but after a full day experience in the mess in dowtown we have been happy to find some peacefulness. The swimming pool is spectacular as well as the entire building. The breakfast is really good, but maybe is the only thing that should be improved, especially in terms of food selection. The sandwiches, drinks and pool service is very very good and also the spa: we had a 4hands massage pool front and it was amazing. The room is huge and clean. We highly recommended this place.

Stayed: July 2012, traveled with friends
Thank SerenaSerra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2012

Overall a good 3 star, do not expect a 5 star and you will then not be dissapointed. The rooms are large and well furnished but the cleaners need a kick up the backside, dont' check under the bed, or window sills, dust and fluff awaits you. There is no choice at breakfast you are served fruit, cold meats, cheese and pastries on several different platters, lovely though it is a choice would be good. The pool area is great and there are plenty loungers and umbrella's.

There is a real problem with gettiing towels for the loungers, bottles of water and general service by the pool, the staff are helpful but are totally run off there feet. If you expect your requests to be actioned quickly then forget it, expect to wait up to an hour or two for towels and a little less for other requests.

Beware of the French guests who thrash their children within an inch of their lives, maybe the hotel could employ a resident Child Protection Officer to keep the French guests from assaulting their children.

On the whole a decent 3 star hotel with iffy cleaners and slow service, if you can get past this and the French guests performing GBH on their children then you will have a good time.

  • Stayed: August 2012, traveled as a couple
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1  Thank GMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2012

I just arrived back from a week stay here with my wife and daughter.

To summarize our feelings, we were met at the airport on time, which was great, the staff were all extremely friendly when we arrived at the hotel, not all spoke English, but most spoke French and some Spanish too which was helpful.

The pool area and rooms were lovely, big, well designed and comfortable. Our bed was fine, i didn't even turn on the television as im not on holiday for that so cant comment on that area, though my daughter did watch some cartoons in Arabic which she enjoyed.

The food was actually not at all bad, i read some negative reviews on here about the food, but we ate the Moroccan dishes which were all very pleasant. Though certainly over priced. Drinks we didn't order as we came equipped with our own duty free.

The main area that let it down for me was that the pool side furniture and the furniture around the resort needs replacing, toward the end of the resort there is a second (and third) pool that is not maintained, the place has been left to degenerate which is odd as it would not take much to whip it into shape. Just a bit of initiative, to remove the old worn and torn furniture (which i may add is likely the result of the weather conditions, when we were there it was extremely hot and leather couches outside are not suited to this).

The fact that this lets the resort down has created a strange atmosphere when you stay there, most other people who we met at the hotel appeared quite dissatisfied with the place, me personally, and my wife and daughter found it fine. The staff were lovely with my daughter and she also met some other children there and had a fabulous time playing in the pool on the days when we stayed at the hotel. Most of the time we were out and it was nice to get out of the madness of Marrakech to a hotel outside the city with some peace and quiet when the day was over.

We also took a day trip into the Atlas Mountain waterfalls, which for us was the best day of the holiday, the driver was very friendly and took great care to make sure we enjoyed our day.

Some of the negative reviews on here go way over the top, its not the best hotel ive ever stayed in, but its certainly not the worst.

  • Stayed: August 2012, traveled with family
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1  Thank BenjaminHurley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rose Garden Resort & Spa

Address: Ouaha Sidi Brahim 1 | La Palmeraie, Marrakech 40000, Morocco (Formerly Terre Resort & Spa)
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #469 of 502 Hotels in Marrakech
Price Range: $442 - $540 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rose Garden Resort & Spa 5*
Number of rooms: 60
Official Description (provided by the hotel):
Situated in the Palmeraie Desert, Our majestic four-star getaway is located 14 kilometers (8.7 miles) from the Mystical City of Marrakech. Featuring 60 Suites and Villas you will find that at Rose Garden Resort and Spa every detail reflects true Moroccan style and architecture. Experience a small city setting where you will find amazing gardens through our stunning property. Discover our various offerings of fine dining, spa, activities including tennis and outdoor tours of the mountains or of the city. Here you will find your Rose at Rose Garden Resort & Spa! ... more   less 
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