My partner and I stayed here in May for a week. Most of the hotel staff were helpful and friendly, our room was cleaned every day and extra towels provided upon request. The bed was comfortable, and we had a good size balcony. However, when I booked the hotel I asked for a room at the back of the hotel with a balcony, as I am a light sleeper. I also followed up with an email and phone call before we traveled, to confirm they could provide this. When we arrived, the hotel did not give us a quiet room, and staff at reception told us that they no longer had any rooms at the back of the hotel with balconies as they had been taken over by the Royal Opera Plaza. This was extremely frustrating as I had confirmed before we arrived that the hotel could provide what we requested! The staff made no attempt to rectify this. As a result, I was woken many times over the entire week, with the heavy traffic outside. Apart from this issue, I have to say that this hotel is very very basic, it had a strange smell, & it generally does not have a nice feel to it at all. The decor in public areas and the breakfast room is aged and drab, the breakfast is very limited and starchy, and certain members of staff have absolutely no customer service skills, walking around looking very over-worked. It most definitely lacks that certain something, and I would not recommend this hotel to anyone wanting a special experience in Marrakech. The pool at the Opera Plaza which we used was lovely, (but could be cold depending on the weather), and the staff at the pool bar were a lot more professional and upbeat. I think this hotel would have been a much better option. I know everyone has different standards, but if yours are even above average, then there are definitely much nicer places to stay in Marrakech. My partner & I would not set foot here again.
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