In at least 30 years of travelling and staying in hotels I have never come across service so outstanding as Adam and his staff at Albakech House. In fact this is why i have started to do reviews on tripadvisor at all.
We chose Albakech House based on its tripadvisor rating and were impressed before we even got there with the smoothness with which they sorted our airport transfer (which we left to the last minute to book!)
We loved it from the minute we arrived and were greeted by the friendliest receptionist i can remember in years. Our room was lovely, the pool and garden courtyard an oasis of tranquility in this hectic city
But the story of our car hire disaster - personally rescued by Adam - is the one we have to share.
Adam recommended and organised a hire car for us to spend a day exploring the mountains. He was not around when it arrived - a little late, and not full of petrol as promised, and looking a little jaded. But we have hired old cars before, it was cheap, it worked and we trusted his recommendation.
Up in the mountains, two hours later, it broke down. We realised the hire company had not given us a number to call and we didnt trust them anyway. We phoned Adam. He was mortified, got in his car and drove out immediately himself to rescue us.
On the way back, when he wasnt berating the car hire company in fluent Morrocan on his phone, i complained cheerfully about the money i had spent on the car and petrol. He got out his wallet and refunded me there and then! I was not expecting that!
When we got back to the hotel, he organised a delicious free lunch to be brought to our room, and then a free session in the hammam for both of us, and a free late checkout on the next (and final) day.
We would have raved about the service we received here even without the car hire incident, but this guy deserves your custom for the way he treated us. if you want to come to marrakech but are a bit nervous and want a safe haven to base yourselves, this is absolutely the place to come
Enjoy! We did!