We have just returned from a three night stay at this Hotel.We booked a Deluxe room overlooking the pool with single beds .We contacted the hotel prior to our arrival to ensure the beds were separate ,and received a response from them stating this would be no problem.On our arrival the room was overlooking the car park and the beds were not separated.The bed situation was sorted quickly however when we complained to reception about the room we were told the hotel was full because of the holidays ??During the first night we noticed a odd noise which we thought was probably a pump as we were near the pool room.This went on intermittently throughout the night.We again complained about this and this was attended to .The second day I spoke to reception about our room problem and was informed that "You have already told us about this problem ,come back later and I will let you know if anything can be done"This I felt was unacceptable practice and informed her so in no uncertain terms .The receptionist came to me later and informed me that another room was available and we were transferred later that day to a pool with a view of the pool.We ate at the hotel the first evening but thought it was expensive.We tried to visit the supermarket to buy water and wine but it was closed for the holidays .Everything seems to happen very slowly at the hotel ,their seems to be a lot of staff doing nothing.We visit the spar which was a good experience .I don't think the hotel deserves its five stars ,it should be a three star . We also noticed that the hotel lacked enough information about sight seeing in the area, or indeed it had none of the usual hotel info you find in your room.The pool was lovely but not enough towels available .I noticed that as people left the sun beds the towels were not replaced , certainly not five star treatment .It was certainly true that the English language was not in evident within the hotel but with our schoolgirl French we got by - just.Their is a problem with constant haggling outside and it can get a little wearing by the end of your stay.
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