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“DO NOT GO TO THIS HOTEL! OUR MONEY GOT STOLEN!” 1 of 5 bubbles
Review of Cesar Resort & Spa

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Cesar Resort & Spa
Ranked #198 of 511 Hotels in Marrakech
London
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“DO NOT GO TO THIS HOTEL! OUR MONEY GOT STOLEN!”
1 of 5 bubbles Reviewed July 15, 2013

We stayed in this hotel for 4 nights in June. We checked in our room at 8:00pm, left our valuables in the safe inside our room including a few hundreds Euros and a few thousands of dirham. And then we went out for dinner for about 2 hours on that night. After we came back to our room at 10-11:00pm, we checked our safe in our room, the door was still locked. However, a hundred euro and a thousand dirham have gone missing. It is clearly that our money has got stolen by the hotel staff as they would be the only ones who know how to open the safe. We reported this issue to the reception who was on duty who was not able to help at all as he could not to reach the hotel manager and refused to call the police. He promised the hotel manager will sort everything out for us the next morning as soon as he comes to work at 9:00am. We woke up at 8:00am to wait for the manager next morning, but there was no show. We were told that the manager was in a meeting and will be back by 12:00pm. we waited in the hotel feeling unsafe and insecure for the whole day, the manger never showed up. However another lady at the reception called us to our room and said the hotel takes no responsibility to this and manager will not help us with a very very bad attitude, with no apology. We tried calling the police ourselves from the room, but the phone in the room is for internal use only. We felt really hopeless and insure in this hotel but we decided to stay in this hotel at the end of the day after reading other reviews on how dangerous Morocco is. The hotel staff were still breaking into our room after we have put the ' DO NOT DISTURB' sign up on the next few days. We had to take our valuables with us throughout the whole stay. It was the most unpleasant hotel and trip I've even been. I WOULD NEVER GO BACK TO THIS HOTEL!!!

Room Tip: do not leave any cash inside the room! not even in the safe! people are desperate for money in this...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank katriii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cesarspa, Directeur général at Cesar Resort & Spa, responded to this review, December 29, 2014
Dear Valuable Customer,

Thank you very much for your stay at Cesar Resort & Spa and your feedback on Tripadvisor. We are very sorry to read that you had unpleasant experience.

We wish to inform you that from the 15th December 2014 a British management team has taken over. We are reviewing all the customers comments and we are working on the necessary changes to meet your expectations and provide the high quality service we are known for.

We hope to see you again soon in Cesar Resort & Spa.

Best Regards

HESHAM KHALIFFA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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509 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 14, 2013

This is a small and very friendly hotel. The rooms are a good size and spotlessly clean. (28 in total). The staff are charming and always helpful - nothing is too much trouble. The breakfast was superb and the other meals we had at the hotel ( 2 lunches and 1 diner) did not disapoint. Meals can be taken either on the terrace or in the dining room. Being away from the bustle of the centre of the city made this a very peaceful oasis but only a 10 minute taxi ride - approx 50 DM - into the centre of town. Taxis were always within hailing distance. Next door to the Hotel is an amazing restaurant called Al Fassia run by a women's cooperative - not to be missed,
the food is out of this world and very reasonably priced.

Room Tip: The ground floor rooms are spacious and open onto the pool and terrace. Perfect for sun bathing but...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pollydod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 bubbles Reviewed June 28, 2013

Thank you everyone at hotel cesar for making us feel so comfortable for our stay. I would definately reccomend this hotel for couples looking for a relaxing break away. Hotel and room decor perfect and staff are very attentive and friendly. Spa was really good and the swimming pools were not over crowded and very peaceful with chilled out music in the back ground. Free wifi was a bonus and has an excellent connection.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rhim20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed June 17, 2013

We would like to pass on our thanks to the all the staff at Cesar. In a town as "full on" as marrakech it was a delight to have this oasis of calm to return to. The friendly helpful service was much appreciated as was the quality of the accomodation. The only point to pick up on is the dinner menu. A bit lacking. But as the staff had noticed it was my wifes birthday and came up with an impromptu birthday cake and a chorus of happy birthday. We won't be complaining. Best suggestion is walk 200m to the supermarket and get 6 bottles of water for £2 rather than £2 each in the hotel.

Room Tip: The menu while we were there was great for a light lunch but not up to much for an evening meal, but...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyttelton, New Zealand
Level Contributor
167 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed June 14, 2013 via mobile

The doors swung open as we walked up the stairs to the main entrance, a perfectly uniformed doorman greeted us and took our bags through the gleaming air conditioned foyer to a welcoming receptionist who organised chilled welcome drinks at a bar table for us whole check-in formalities happened seamlessly. What an amazing and refreshing difference compared to many of our other experiences in morocco - it can be done well here! The room was clean, Trendy, stylish, quality fittings. Amazing bathroom with seperate shower and toilet. Courtyard pool and rooftop pool - both excellent. Alcohol served, pleasant and efficient staff. Food good at both breakfast and lunch. This is a stylish up market place ideal for couples and younger people. Rooftop bar in the evening with dj a good way to end the day. Not really geared towards families. This was our best accommodation experience in morocco and I thoroughly recommend it. I would definitely come back here. Constructive criticisms - the coffee could be stronger at breakfast, replace the cracked mirror at reception, and change the white furniture at the poolside and rooftop for something a little darker that doesn't show stains and dirt the same as the white ones. But overall we were really happy with this. Thanks for a fantastic, enjoyable and welcoming couple of days! You have restored our faith in morocco's ability to offer good hospitality.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank frankiethe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yoxall, United Kingdom
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed June 8, 2013

We stayed at this hotel for 8 days after trying out 'Secret Escapes' for the very first time. We even paid a bit more for a Junior Suite to ensure we got a nice room. Unfortunately when we arrived, we were given Room 16 which we then read about later in some online reviews.

This room is in the worst location in this hotel. On the ground floor right next to the bar and the thoroughfare to the pool and restaurant. You have to keep the curtains drawn to enjoy some privacy but this means living in a dark room for potentially a whole week. And the curtains of course dont remove the constant noise of passersby. Having arrived late we had to wait until the next morning to try and get an exchange room. Only to be informed the hotel was full in a curt manner. We decided to search online during lunch to look for another hotel on lastminute.com and came across the very same hotel indicating they still have 2 executive (junior suite) rooms available!

Fortunately, a much friendlier Manager stepped in after our lunch and moved us to another room later that day. This was only sorted after wasting a whole day of our holiday though which was quite frustrating.

This initial poor impression of the hotel proved solely related to room 16 as its actually very nice. We were initially a little disappointed with the location outside the medina but quickly learnt to appreciate the peace & serenity this location brought after spending days walking around enjoying the sights but not the constant hawking and selling. It's not too far or expensive to take a cab into the old city anyway. Just make sure you negotiate before you get in. A cab ride to the old city should cost you no more than 50 dirham.

You should try the hamman in the beautiful onsite spa. It's along the lines of a Turkish Bath. They also have an impressive colonnaded spa pool. Ask for the private room if you prefer some privacy.

Overall, we would rate this hotel as a 4 star rather than a 5 star. We felt in order for a hotel to rate themselves as a 5 star resort, the food, service and general attention to detail needed to be higher.
We wouldn't mind staying at this hotel again as long as they do not put us in Room 16.

Room Tip: Avoid Room 16.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DSailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

We spent 7 days at this lovely boutique hotel, and I can honestly say that it was a wonderful experience from beginning to end. Simon & the rest of the staff gave us a very warm welcome and were very accommodating and helpful throughout our stay. The hotel has a chic modern decor and a very chilled and peaceful ambience.

The suites were spacious, airy, extremely comfortable and well maintained by the cleaning staff. The outdoor pool on the ground floor was the perfect spot to relax and enjoy the beautiful sunshine. We also enjoyed the wonderful spa facilities and treatments which left us feeling relaxed and feeling great. Nora, Dounia and the rest of the team were extremely friendly and made us feel at home.

The hotel is located opposite the Agdal Gardens and it is easy to get around to visit other attractions such as the beautiful Majorelle gardens.

It's best to agree a price before getting into a taxi. Don't pay more than 50 dirhams to get to the medina, and don't be afraid to haggle or walk away. Some of the taxi drivers do try to rip you off. Our driver Khalid was fair and very knowledgeable. It was like having a tour guide and driver rolled into one.

We enjoyed our stay at the hotel so much we're already making plans to return next year!

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Simonne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cesar Resort & Spa

Property: Cesar Resort & Spa
Address: Route de l'Ourika, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #198 of 511 Hotels in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cesar Resort & Spa 5*
Number of rooms: 28
Reservation Options:
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