We stayed in this hotel in late January 2013 as a group of 4 women, after booking a deal through Voyage Prive. The hotel itself is beautiful and although being outside the center of Marrakech, it is only a short journey (5-10 mins) by taxi.
Our only disappointment in our stay was the false information that we were given by a member of the reception team. When showing us around our rooms upon arrival he informed us that the bottle of Grey Goose Vodka and Bombay Sapphire Gin were free and that we would only have to pay for drinks from the fridge. We were so surprised at this gesture that we asked him again and he clarified that we would only pay for drinks from the fridge. As seasoned travellers we were fully aware of the high prices attached to imported alcohol in foreign countries and would never have thought to drink it, had we not be reassured that it was free. However upon checking out we were presented with a large bill for the 2 bottles that we had opened, we had to pay for these despite being told twice they were free and have not received a refund since despite several requests.
The same member of staff also informed us that there was a free shuttle bus to the center, which when inquired about at reception we were told did not exist.
The incident with the alcohol, has overshadowed our experience of the Hotel Cesar as the cost attached to this false information was significant and something that we could not afford.
That being said overall the staff at this hotel are exceptionally friendly and helpful, so as long as you take the information given by some members with a pinch of salt and stay away from the alcohol provided in the room (unless you wish to pay for it), you will have a lovely time without the nasty surprise of a large bill when you leave!
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