I booked a trip to Marrakesh on a whim. Truthfully, I had no idea what to expect of the city or the hotel. About 2 days prior to my arrival, I sent an e-mail through the hotel website, asking for a car from the airport and a guide for the Medina. Within 2 hours I had confirmation of both, leaving me relieved about my first trip to Morocco.
Upon entering the hotel, I was warmly greeted by Khadija, the manager of reception. She was gracious and professional. I checked in easily and was greeted with a welcome drink. The hotel lobby is inviting, a bit modern but nevertheless intimate and comfortable. I was walked through the pool area to my room, and immediately felt in heaven. The pool area was fabulous. Very relaxing with chase lounges, perfect sun and the best mix of music I have heard from Miami, LA to Sydney. I spent a couple of hours at the pool with other guests, relaxing, reading and sleeping. A welcome respite from a busy trip to Paris the days before. There is no drink service, so you do have to go to the bar for your drinks. I recommend highly the Ourika. A concoction of fruit juice, vanilla and champagne.
My room was clean. It was well furnished, a kind of modern Morrocan theme overlooking the pool. It was large by European standards and fairly normal by US. WIFI worked fine. Had CNN (if you really want to watch TV while in Morocco).
I spent most late afternoons at the Sky bar where the views are a dream and the service is a little spotty but always delivered with a smile. It is a wonderful place to quietly watch the Sunset.
I did have a hamam and a massage. Though the therapists did not speak English, this only added to the experience. I had never had a hamam so all i can tell you is that it hurt at first but my skin has never been softer. My massage was excellent.
I did two days of touring and my biggest regret was that I did not spend more time at the pool.
It is best to remember that Morocco does not have the refinement of Paris, nor the service culture of India. The wait staff could be slow, but I will wait a bit longer for a genuine smile. The reception staff was first class, especially Mohammed. Khadija could run a hotel anywhere in the world. Elegant and warm, she makes you feel special.
I will go back. One, because I left two shirts behind. Two, for the pool and music mix. Three, for Ourikas at sunset at the Skybar. It is a good respite from the Medina.
Only down side, it is about 10 minutes from the Medina and taxis are spotty. This is not the hotel's fault.
My advice, sit back, relax, don't stress, get on Moroccan time.
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