We stayed at Al Maaden for 6 nights last week (26 Aug-1 Sept). We have all had a fabulous time. My husband, children ( 3 children 13yrs, 9yrs and 18 months) and I didn't want to come back. We arranged transfers through the hotel and the people carrier was at the airport on time with a very comfortable journey to the hotel (about 20/25mins). We checked in and were made to feel very welcome. Ibrahim (the Manager) was friendly, efficient and catered to all our requests throughout our stay. Our bags were taken in by staff and placed into the bedrooms. All the staff members we came across were helpful, friendly and polite.
The restaurant was closed by the time we unpacked but as the shops are quite far away, the restaurant on site opened just for us to enjoy a lovely meal. Very friendly staff and no request was too much for them.
The villa was clean, contemporary and beautifully decorated, well deserving of its 5* rating. The pool was beautiful and the garden well kept and clean. We thoroughly enjoyed staying at the villa and playing in the pool. Ibrahim arranged a router for the villa the day after we arrived and wifi was accessible in the villa and poolside. The villa is cleaned daily and towels replaced, dishes washed and toiletries replaced. Bath robes are complimentary and the pool is cleaned each morning. Breakfast is included in the cost of the villa and is lovely. The breakfast is buffet style offering cooked and continental options. My children enjoyed watching the waiter pour the Moroccan tea from a height into the small tea cups - very entertaining!
As Al Maaden is quite far from the city centre, Ibrahim (or other reception staff)
arranged taxis for us whenever we wanted to go sight seeing or shopping. As we didn't have many days, we arranged a complete day trip and took in all the sights with the taxi driver staying with us the whole day and bringing us back at night. A full day of touring starting at 10am till 7pm cost us 800 mad.
The supermarket is about 15mins away by car and a round trip in the taxi cost us 200 mad but could be bartered down. I would advise to do your supermarket shop first thing as the villa and resort have no grocery provisions. The hotel did provide complimentary water bottles and a fruit platter on arrival. There are 2 restaurants open for lunch and dinner at the main resort if you would rather not cook on holiday. We tried the Morrocan restaurant and enjoyed the chicken brochettes.
We also tried out the golf course at the resort. There are 18 and 9 hole courses but with the children we did the 9 hole course. Golf buggies are available to hire as well as clubs. The golf course is stunning and beautifully maintained. If we were better golfers I'm sure we would have appreciated it more.
Overall a fantastic stay and we would definitely return.
Only a few points worth knowing. If you are going with children do pack games, inflatables for the pool and other entertainment for the villa as the resort is still under development and apart from the pool and golf there is no other entertainment for children to take part in. However, the villas do have Tv's in each room and 3 channels are English.
It is a plus if you can speak French or Arabic; communicating at the hotel or in central Marrakech is a lot easier. Ibrahim and other Reception staff do speak good English but taxi drivers will find it difficult. We luckily speak Arabic so it was very easy for us to be understood wherever we went.
There was a slight smell in the upstairs bedroom but nothing an open window and air freshener couldn't fix. Apparently the smell is caused by the air conditioning system.
- Official Description (provided by the hotel):
- In the heart of al Maaden golf resorts, a true medina to experience Marrakech in full serenity within only 10 mn from Jemaa El Fna Square, you can enjoy in full serenity the quietness of the shady narrow streets in front of doors opening up to the intimacy of invaluable Ryads…..Located 18-right next to an 18 hole golf course designed by Kyle Phillips, Ryads Al Maaden are the reflection of an authentic medina combining intimacy, refinement, design and elegance. ... more less
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