We went on the bus tour thinking we'd get a good overview of the city but found we learnt more by just wandering round and exploring by ourselves. The staff were very friendly but the audio commentary was pretty dull and at one stop we waited for 40 minutes in the heat of the midday sun for the next bus (supposed to be every 15 minutes) which felt like a waste of precious time on our holiday. What the tour did teach us though is Marrakech is a fairly compact city so, if you are able to, it is better to explore by walking or taking short, and much cheaper, taxi rides.
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