We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nicest Manager Ever”
Review of Riad Shambala

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Riad Shambala
Ranked #115 of 1,170 Marrakech B&B and Inns
Certificate of Excellence
Reviewed January 1, 2013

We had booked this Riad for 4 nights but when we arrived at 9PM, it turned out there was a mix-up with their booking office in Spain and there were no rooms available for us. My wife and I were very angry and upset. The staff called the manager, Mohamed, who immediately came over to the Riad to help fix the situation.

Mohamed was extremely apologetic. Since there was no possibility that they could give us a room, he helped us find another Riad that was available. He negotiated a 20% discount for us, and even paid for one of our 4 nights at the other Riad. The next day he invited us for breakfast at Riad Shambala. He gave us a map of the city, a booklet of restaurants, and then spent 30 minutes giving us recommendations about things to see, where to shop, and where to eat. He said we were welcome any day to come relax at Riad Shambala and have free tea.

The following day, we asked Mohamed where we could buy some Moroccan spices for gifts, and he insisted that we let him buy the spices for us. We tried to tell him we did not want to trouble him, but he would not let us say no.

The mix up was not Mohamed's fault, and he did not really have to help us. But he truly did everything he could to fix things so that we had a wonderful time in Marrakech. I'm sure that his attitude reflects the service of the entire Riad.

  • Stayed: December 2012, traveled as a couple
    • Service
1  Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiadShambalaMarrakec, Propietario at Riad Shambala, responded to this reviewResponded January 9, 2013

Hello Michael,
you were right, we have a problem with the booking system (never happened before) and we got a duplicate reservation. Sorry for that.
Mohamed and me were all time taking care of you, and from the beginning I arrange other Riad for you with best price possible for you.
Please forgive us, and visit us next time!

Team Shambala

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (202)
Traveler rating
Traveler type
Time of year
Language

38 - 44 of 202 reviews

Reviewed December 10, 2012

This riad is a little gem within the walls of the Medina, a haven of peace after the day's fatigue and the bustle of the streets and pushy merchants. A small team of friendly and charming people. We are delighted with the good advice, details and explanations about Marrakech gastronomy that Mohamed gave us, the luxury of charming conversation and time you would not find in a bigger hotel. I recommend it and hope to return.

Merci bien Mohamed, à bientôt je l'espère bien!!

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
Thank Lucia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2012

I really feel, I was living in Marrakech rather than visiting. This is an authenthic Riad but with all the conforts that you would expect in a small western boutique hotel. It was so nice to come back every afternoon after go around busy Marrakech, and enjoy the confort and hospitality of the profesional and extremily frendly staff. Breakfast was great and a couple of nights we didnt feel, like going out and they organice a dinner for us, wich was, I have to say the best of our trip. Even though is quiet a central location, the area is very quiet. . Highly recomended!!

Room Tip: Wherever I stay, I prefer top floor rooms.
See more room tips
  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nachodenia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012 via mobile

This is a relatively small and intimate Riad near Bab Yacout in the outskirts of the Medina. Whilst the rooms are quite tight, they are simple and stylish and there is a lovely roof terrace. Mohammad, the manager, couldn't have done more to make our stay truly wonderful.

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Russreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2012

It's really fantastic raid. Clean room, nice patis,beautiful terrace,tasty food....只为了住在这里,都值得在马拉喀什多呆几天:)

  • Stayed: August 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank yuning66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2012

We had a great experience at Riad Shambala. Quiet, charming, nice and clean is how I would describe Shambala. Very close to the Zouk and the El Fna Square, you feel like at home when you get back to the Riad.
The service was great and very familiar, they arranged anything we wanted to do, such as dinner reservations or calesa ride through the Medina, without the barging that you have to do outside if you want to do any of this things.
Last night was very special, we had a very good local dinner with a bottle of Spanish red wine by the fire place, what else can you ask for?
We are already planning our next visit to Marrakech, of course, at Riad Shambala.

  • Stayed: January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Txaloman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2011

El Riad esta muy cerca del zoco y dentro de la medina. De recientes reformas en su interior realizadas con mucho gusto y cariño. Es fantástico para descansar después de todo el día conociendo (y comprando) por Marrakech donde puedes disfrutar de una cerveza en su terraza o un buen vino junto a la chimenea según la época del año. El servicio es muy hospitalario y preocupado por tu bien estar y la cocina es casera, sabrosa y tradicional. Además estaba todo muy limpio.

No se cuando volveremos, pero seguro que volveremos al Riad Shambala

  • Stayed: November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Román P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Marrakech hotels
0.5 mi away
Riad Cocoon
Riad Cocoon
#26 of 502 in Marrakech
469 reviews
0.2 mi away
Hotel & Spa Riad Al Jazira
Hotel & Spa Riad Al Jazira
#55 of 502 in Marrakech
478 reviews
0.2 mi away
Riad Dar Dialkoum
Riad Dar Dialkoum
#10 of 502 in Marrakech
1,030 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Riad Sapphire and Spa
Riad Sapphire and Spa
#60 of 502 in Marrakech
249 reviews
0.9 mi away
Riad Karmela
Riad Karmela
#43 of 502 in Marrakech
1,300 reviews
0.5 mi away
Riad Aguaviva
Riad Aguaviva
#8 of 1,170 in Marrakech
778 reviews
Show Prices
Show Prices
Show Prices

Been to Riad Shambala? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Riad Shambala

Address: Derb Sidi Messaoud 111, Arest Ihiri, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #115 of 1,170 B&Bs / Inns in Marrakech
Price Range: $58 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Riad Shambala 3.5*
Number of rooms: 5
Official Description (provided by the hotel):
This beautiful RIAD is located within the walls of Marrakech Medina or, as it is also known, the ancient part of the city.Inaugurated in September 2011, the hotel represents the realisation of Carlos, its owner´s, dream."Carlos' Dream" as it is known (which is inscripited in Arabic on the door of the Riad) brings to life his artistic interpretation and vision of a traditional Moroccan Riad.Every single detail, from the construction, the location, style & furnishings of the Riad are recreated in the classical & traditional manner which is typically Moroccan and one that the locals would recognise and admire as a typical Moroccan RiadThis vision enables the guests to engage themselves and appreciate the beauty and passion of this beautiful city with surroundings that bring to life of an era long forgotten but brought to life by the traditional settings of the Riad.During the Riad's construction only traditional Moroccan materials were used, such as Tadelakt plaster (concrete hand polished stone), Bejmat (baked clay), all of which was hand produced individually using traditional tools producing a complete piece of artisan work.Relax and enjoy drinking cocktail's or mint tea in its lounges or by the swimming-pool; far away from the hustle and bustle of the streets in the heart of Marrakech Medina, with the backdrop of the magnificient snowed Atlas mountains, or watch a beautiful sunset over the city at the end of the day, the choice is entirely yours.Do not miss the romantic experience of arriving at night at the Riad and going up to your room with a traditional candle lighting the way, whilst in the morning awake to a wonderful breakfast which can be taken in any of the Riad's charming locations or terraces.If you wish so, book your evening dinner at the Riad, you will certainly not forget the experience of tasting wonderful original Moroccan food on the patio or one of the many terraces, all set in a complete relaxed atmosphere enabling you to forget about the worries of the world. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Travelocity, Agoda, Booking.com, Orbitz and TripOnline SA so you can book your Riad Shambala reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing