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“Nicest Manager Ever” 5 of 5 bubbles
Review of Riad Shambala

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Riad Shambala
Ranked #164 of 1,187 Marrakech B&B and Inns
Certificate of Excellence
Florence, Toscana, Italy
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nicest Manager Ever”
5 of 5 bubbles Reviewed January 1, 2013

We had booked this Riad for 4 nights but when we arrived at 9PM, it turned out there was a mix-up with their booking office in Spain and there were no rooms available for us. My wife and I were very angry and upset. The staff called the manager, Mohamed, who immediately came over to the Riad to help fix the situation.

Mohamed was extremely apologetic. Since there was no possibility that they could give us a room, he helped us find another Riad that was available. He negotiated a 20% discount for us, and even paid for one of our 4 nights at the other Riad. The next day he invited us for breakfast at Riad Shambala. He gave us a map of the city, a booklet of restaurants, and then spent 30 minutes giving us recommendations about things to see, where to shop, and where to eat. He said we were welcome any day to come relax at Riad Shambala and have free tea.

The following day, we asked Mohamed where we could buy some Moroccan spices for gifts, and he insisted that we let him buy the spices for us. We tried to tell him we did not want to trouble him, but he would not let us say no.

The mix up was not Mohamed's fault, and he did not really have to help us. But he truly did everything he could to fix things so that we had a wonderful time in Marrakech. I'm sure that his attitude reflects the service of the entire Riad.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiadShambalaMarrakec, Propietario at Riad Shambala, responded to this review, January 9, 2013
Hello Michael,
you were right, we have a problem with the booking system (never happened before) and we got a duplicate reservation. Sorry for that.
Mohamed and me were all time taking care of you, and from the beginning I arrange other Riad for you with best price possible for you.
Please forgive us, and visit us next time!

Team Shambala
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
    165
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25
64
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Barcelona, Spain
1 review
5 of 5 bubbles Reviewed December 10, 2012

This riad is a little gem within the walls of the Medina, a haven of peace after the day's fatigue and the bustle of the streets and pushy merchants. A small team of friendly and charming people. We are delighted with the good advice, details and explanations about Marrakech gastronomy that Mohamed gave us, the luxury of charming conversation and time you would not find in a bigger hotel. I recommend it and hope to return.

Merci bien Mohamed, à bientôt je l'espère bien!!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
Helpful?
Thank Lucia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
1 review
5 of 5 bubbles Reviewed December 6, 2012

I really feel, I was living in Marrakech rather than visiting. This is an authenthic Riad but with all the conforts that you would expect in a small western boutique hotel. It was so nice to come back every afternoon after go around busy Marrakech, and enjoy the confort and hospitality of the profesional and extremily frendly staff. Breakfast was great and a couple of nights we didnt feel, like going out and they organice a dinner for us, wich was, I have to say the best of our trip. Even though is quiet a central location, the area is very quiet. . Highly recomended!!

Room Tip: Wherever I stay, I prefer top floor rooms.
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nachodenia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 31, 2012 via mobile

This is a relatively small and intimate Riad near Bab Yacout in the outskirts of the Medina. Whilst the rooms are quite tight, they are simple and stylish and there is a lovely roof terrace. Mohammad, the manager, couldn't have done more to make our stay truly wonderful.

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Russreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beijing
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 21, 2012

It's really fantastic raid. Clean room, nice patis,beautiful terrace,tasty food....只为了住在这里,都值得在马拉喀什多呆几天:)

  • Stayed August 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank yuning66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denia, Spain
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 17, 2012

We had a great experience at Riad Shambala. Quiet, charming, nice and clean is how I would describe Shambala. Very close to the Zouk and the El Fna Square, you feel like at home when you get back to the Riad.
The service was great and very familiar, they arranged anything we wanted to do, such as dinner reservations or calesa ride through the Medina, without the barging that you have to do outside if you want to do any of this things.
Last night was very special, we had a very good local dinner with a bottle of Spanish red wine by the fire place, what else can you ask for?
We are already planning our next visit to Marrakech, of course, at Riad Shambala.

  • Stayed January 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Txaloman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibiza, Spain
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 16, 2011

El Riad esta muy cerca del zoco y dentro de la medina. De recientes reformas en su interior realizadas con mucho gusto y cariño. Es fantástico para descansar después de todo el día conociendo (y comprando) por Marrakech donde puedes disfrutar de una cerveza en su terraza o un buen vino junto a la chimenea según la época del año. El servicio es muy hospitalario y preocupado por tu bien estar y la cocina es casera, sabrosa y tradicional. Además estaba todo muy limpio.

No se cuando volveremos, pero seguro que volveremos al Riad Shambala

  • Stayed November 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Román P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Shambala

Property: Riad Shambala
Address: Derb Sidi Messaoud 111, Arest Ihiri, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #164 of 1,187 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 5
Official Description (provided by the hotel):
This beautiful RIAD is located within the walls of Marrakech Medina or, as it is also known, the ancient part of the city.Inaugurated in September 2011, the hotel represents the realisation of Carlos, its owner´s, dream."Carlos' Dream" as it is known (which is inscripited in Arabic on the door of the Riad) brings to life his artistic interpretation and vision of a traditional Moroccan Riad.Every single detail, from the construction, the location, style & furnishings of the Riad are recreated in the classical & traditional manner which is typically Moroccan and one that the locals would recognise and admire as a typical Moroccan RiadThis vision enables the guests to engage themselves and appreciate the beauty and passion of this beautiful city with surroundings that bring to life of an era long forgotten but brought to life by the traditional settings of the Riad.During the Riad's construction only traditional Moroccan materials were used, such as Tadelakt plaster (concrete hand polished stone), Bejmat (baked clay), all of which was hand produced individually using traditional tools producing a complete piece of artisan work.Relax and enjoy drinking cocktail's or mint tea in its lounges or by the swimming-pool; far away from the hustle and bustle of the streets in the heart of Marrakech Medina, with the backdrop of the magnificient snowed Atlas mountains, or watch a beautiful sunset over the city at the end of the day, the choice is entirely yours.Do not miss the romantic experience of arriving at night at the Riad and going up to your room with a traditional candle lighting the way, whilst in the morning awake to a wonderful breakfast which can be taken in any of the Riad's charming locations or terraces.If you wish so, book your evening dinner at the Riad, you will certainly not forget the experience of tasting wonderful original Moroccan food on the patio or one of the many terraces, all set in a complete relaxed atmosphere enabling you to forget about the worries of the world. ... more   less 
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