Firstly, the prices were so reasonable that I did not expect to get as great service as we did.
The rooms and Riad are beautiful and the air conditioning at the end of a long walk around the souks most days was very welcome! We spent most days having breakfast on the roof terrace, and occasionally dinner, which was very peaceful and serene.
We then come to the food: I had tagine in three different places in Marrakech and the Riad's tagine was by far my favourite and the portion sizes were very generous.
Breakfast was lovely and was especially nice to start each day eating al fresco on the roof terrace. My only critism would be that I started to get bored of eating the same breakfast every day, although there was still some choice: Pancakes, crepes, cake (yes, cake!), fig/apricot jams, honey, yogurt, fried eggs, butter, etc and occassionally fruit.
The service from 'the girls' as we called them, was great. They couldn't have been more polite and helpful and nothing seemed to much of an effort for them. We ordered dinner one night after an excursion and they had even laid rose petals on the table, which is the attention to detail that really makes trips like this special. The only problem we had as lazy english people was the language barrier, a few of the girls spoke enough english to get by but I saw this more as a fault on our behalf that we didn't learn more of the language before we went.
You could tell the girls would have been more friendly and talkative if we could understand each other better so if you're french is up to scratch, this won't be a problem.
Oussama however, speaks English fluently and was extremely helpful in difficult situations for us (our pet bearded dragon at home had gone missing and we needed to arrange a search party but had stupidly forgotten a travel plug to charge my mobile phone) and he let me use his laptop to contact people in England and even lent us a phone for the rest of the week so that we could contact friends and family easier.
We also had an excursion booked with a different company and we asked if he could do a better deal and he knocked 12 euros off the price.
The excursion we took through him was the best day we spend in Marrakech at the Cascades L'Ouzouds.
Point being that they all went the extra mile to make our stay as hospitable as possible and I would happily reccommend this Riad to anyone I know going to enjoy Marrakech.