We arrived having taken a taxi from Essouira. I called the tel number on our reservation to confirm (I gave her my name and the name of the suite to avoid any confusion) & for the driver to get directions as he hadn't heard of this riad. The receptionist directed him to their other riad - Riad Carina where we were dropped off and wandered aimlessly in the 40 degree heat not realising we were nowhere near Viva. Eventually, having tried several times, the phone was answered, we walked to Carina & were greeted with tea and waited half an hour for them to arrange another taxi so not a great start. A little apology and a smile would have been appreciated.
On arrival at Riad Viva we were greeted warmly and Joseph gave us some great advice & a useful map.
This riad is beautiful, clean & quiet and we loved that there were children playing in the alley who would smile and greet you as you passed by.
I requested a pedicure which took place on the roof terrace in full view of other guests (not in the treatment room) with my feet on the lap of a surly woman with a kit of drying out varnish. Horrible!
We were asked to check out and pay at exactly noon by Aziza despite their agreement we could stay by the pool until the taxi they arranged for us arrived at 4pm and would be having drinks/ snacks throughout the day. We felt she didn't trust us which made us feel uncomfortable.
The pool is fabulous but small and is used by guests of their other 2 raids. When you check out the only place to change is a tiny loo cubicle used by everyone - nowhere to hang your travelling clothes & a wet floor.
I mentioned we are returning to Marrakech in October at which point her attitude changed. It all felt so fake and I couldn't wait to leave.
I would say that Joseph and the guy who takes your luggage are lovely and it's a stunning place in a great location however, the female staff need some further training in guest relations.
- Official Description (provided by the hotel):
- In Riad Viva, you can feel the atmosphere of a small royal palace, where tradition and modern style meet together. Build in a typical Moroccan style and decorated with fine handcraft, you will enjoy the luxurious comfort of spacious and bright rooms as well as the nice terracce with pool and lounge.The access to the Riad is directly near the private palace of king Mohammed VI and from the big terrace you experience the direct view into the large park of the world-famous five stars hotel Mamounia. ... more less
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