The beautiful riad is a tranquil hideaway from the bustle of the streets outside. Situated down some narrow alleys approx twenty mins from the square ( though aim
for two hours on first few attempts!). Unfortunately the ally's are filled day and night by quite aggressive children playing
football that spit and brandish sticks at you if you don't give them anything. Walk fast and just say hello was best way to avoid confrontation. Put any bags inside backpacks to avoid persistent demands if they know you have food. Navigation becomes easier the longer you stay and within a couple of days it became quicker getting home. Be warned that some signs to the square lead you the wrong way as do many not so helpful people that like to guide you the wrong way, usually past their tannery!!
Unfortunately when we arrived in the mosf square by the transfer taxi we were handed over to a man he hailed in the street. Without introduction we had no idea who he was until he unlocked the riad door!!! We were given lovely tea when arrived then left for a while. It became clear that there was a problem with the room we choose as toilet blocked so were offered another. Smaller but just as lovely and clean and beautifully furnished.
We barely saw the man again during our six day stay and as the riad was empty we had problems with basic questions such as booking trips, where we go for breakfast etc. There was little English but we got by in french. The main reason for the lower rating is this communication as the riad was a delight to stay in. The guy who led us to the Riad just seem to pop in a few times during the week and wouldn't talk unless prompted. It was surprising when we paid the bill to find he was the owner/manager as we presumed he was a staff member/friend looking after the place whilst owners away.
The lady cleaner/cook was lovely and served delicious breakfast on roof but she couldn't help with any questions. It became apparent that no one stayed there at night when a guest arrived at four in the morning and banged continually until the man came back in the morning to let him in.
The plunge pool was great to jump into after being in the hamam. Freezing but very refreshing!! Definitely worth it!
Unfortunately the jacuzzi needed a days notice to turn on as is an additional charge and then we were told, when we finally managed to book it, that it was broken so if you're looking for a spa riad this probably isn't the place to go to.
The man said unfortunately wifi wasn't working however I could get full wifi signal on my phone but he wouldn't give the password to use it. The computer in communal area didn't work. Wifi seems to mean a plug to connect to a computer rather than using a phone but the cyber park a few minutes walk from the main square was useful. A lot of cafe's displaying wifi signs don't have it. Tv in rooms don't work either not that you'd use them with so much to see and do in Marrakech. If you're planning a trip to the waterfall be prepared for 3-4 hour drive each way and say no to the tour so you can browse at leisure or you get rushed around and can only stop at places that the guide wants you too. It's a magnificent sight.
Overall the riad was an amazing place inside and would recommend the place if the hosts could be there to help you as this lack of communication let it down. The terrace is lovely, peaceful and quiet. It has the potential to be so much more.
- Official Description (provided by the hotel):
- This ancient riad has been restored in full respect of tradition. At the swimming pool you can stay listening the song of birds, in the Moroccan sitting-room or enjoying a massage and a jacuzzi. On the terrace you could order and taste delicious moroccan food. ... more less
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