Myself & my friend just spend 9 days at the AFC. Overall, a pleasant experience. The animation team are amazing - they work really hard and always have energy and time for every guest. We loved the fact that they played music during the day as well!
The areas that need to be improved:
Towers!! What a hassle we had with this! On the first night we arrived we ask for extra towels, we were 2 girls in a room so of course we need 1 large towel and 1 small towel for our hair. For the next 9 days after house keeping had been we had to phone everyday for extra towels. There were 3 occasiona where we phone for towels and never got them - rather annoying!
Wasps!! You need to do something about the Wasps at the pool bar! They are a nightmare! Regular clearning of the surfaces and some wasp repellent would help minimise this problem.
The Spa - The WORST experience I have EVER had in my life! Do not waste your time or money - a real let down for the hotel! So - first of all, we turned up at our allocated time and were left waiting for 15 minutes before someone took us down (only because I asked, despite the fact I was sitting in reception in front of 2 of the staff!) The spa doesn't even have a computerised appointment system - come on!! I can schedule appointments in my phone!
We then get into the room and I'm lying there for 15 minutes before someone comes in to start my treatment! There was no communication as to how long we would have to wait, why we had to wait nothing!
Then, my treatment starts, great! However, the noise outside from other guests was unbelieveable - it's a spa, a place of quiet and relaxation - not this one! None of the staff did anything to ask the other guests to quieten down. OH yes, let's not forget that someone came into the treatment room 3 times during my treatment - very private!
I left feeling extremely annoyed, not very relaxed and very disappointed concidering that was my last day of the holiday. Who ever the manager is needs to sort it out!
- Official Description (provided by the hotel):
- The LABRANDA Aqua Fun Club overlooks the Atlas Mountains and is built on 5 hectares of land surrounded by shady olive trees, just 15 minutes from the city center and features magnificent views over the Atlas mountains. It features 16 pool and 2 heated indoor pools and the largest water park in Marrakech.Each air-conditioned room has a modern design and feature a private balcony. The rooms are equipped with a seating area with satellite TV. A buffet breakfast is provided each morning and all guests receive a mint tea upon arrival. The restaurant serves traditional Moroccan and International cuisine. Guests can also enjoy a drink at the bar and have a night out at the private night club. The hotel also offers a tennis court, a beauty salon and a well being center. Also available is a kid's club and free WiFi access in the 24-hour reception. Free private parking is provided. This resort is located 18 km from the Marrakesh Airport. ... more less
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech