Myself & my friend just spend 9 days at the AFC. Overall, a pleasant experience. The animation team are amazing - they work really hard and always have energy and time for every guest. We loved the fact that they played music during the day as well!
The areas that need to be improved:
Towers!! What a hassle we had with this! On the first night we arrived we ask for extra towels, we were 2 girls in a room so of course we need 1 large towel and 1 small towel for our hair. For the next 9 days after house keeping had been we had to phone everyday for extra towels. There were 3 occasiona where we phone for towels and never got them - rather annoying!
Wasps!! You need to do something about the Wasps at the pool bar! They are a nightmare! Regular clearning of the surfaces and some wasp repellent would help minimise this problem.
The Spa - The WORST experience I have EVER had in my life! Do not waste your time or money - a real let down for the hotel! So - first of all, we turned up at our allocated time and were left waiting for 15 minutes before someone took us down (only because I asked, despite the fact I was sitting in reception in front of 2 of the staff!) The spa doesn't even have a computerised appointment system - come on!! I can schedule appointments in my phone!
We then get into the room and I'm lying there for 15 minutes before someone comes in to start my treatment! There was no communication as to how long we would have to wait, why we had to wait nothing!
Then, my treatment starts, great! However, the noise outside from other guests was unbelieveable - it's a spa, a place of quiet and relaxation - not this one! None of the staff did anything to ask the other guests to quieten down. OH yes, let's not forget that someone came into the treatment room 3 times during my treatment - very private!
I left feeling extremely annoyed, not very relaxed and very disappointed concidering that was my last day of the holiday. Who ever the manager is needs to sort it out!
- Official Description (provided by the hotel):
- The Be Live Family Aqua Fun Marrakech hotel includes 17 swimming pools (15 outdoors). The huge Be Live Family Aqua Fun Marrakech provides 58 water slides and the Rafting River and Wave pool guarantee fun for young and senior. Our active guests have the chance to use the fully equipped fitness room, tennis courts, football court and mini golf without any extra payment. We provide to our guests an entertaining and professional day and evening animation program. For everyone who wants to enjoy the night life, a disco ($) is located in the resort. 15 pools outdoor pools. 2 indoor pools (1 adult & 1 kids pool) Heated pools. 7 Kids pools. 21 adults and 37 kids slides Aqua Park. 2 Indoor Pools (1 adult & 1 kids pool). Poolside umbrellas. Sun beds at the pool. Mattresses for sun beds. Pool towels. Shopping area. Laundry and valet service (€). Wi-Fi Free of charge (covers whole hotel area). Tobacco shop (€). Business Center (Free internet PC & Wi-Fi). Parking, Shuttle bus to the city centre. For children: For our little guests the resort provides 7 kids pools and 37 slides, a kids club and a children playground. If it is necessary, a baby cot and high chairs can be provided free of charge. Kid’s Club for children 4-12 years old. Kid’s playground area. Children’s Aqua Park. Baby cots and high chairs free or charge. OTHER SERVICES: The hotel offers shuttle bus service twice a day to the city centre free of charge. Visa, American Express & Master credit cards are accepted. ATM machine in the hotel. Doctor on request (€) ... more less
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech