We stayed at the resort for 8 nights in October this was our first visit to Marrakesh. We did have a good experience whilst at the resort but we had few good and bad points.
Bad points – Every day we had problems in our room from toilet not flushing properly I spoke to the reception about this on daily basis, a plumber would sort it out and when we use the toilet same thing would happen again. One of the days we had no cold water we only had really hot water which you had to mix the water even to have a bath. Most annoying thing was our room phone never worked and again I kept on asking the reception to sort the phone out (which never got sorted) Couple of times our bath kept on getting blocked.
Wife, my child and I had one room, we only had to 2 towels every day we spoke to the cleaners requesting the cleaners to put 3 towels daily and the cleaners response was “later, later”
AC never worked in my room again I spoke to the reception someone did come up and he played around with the settings and he said it will work within 5 minutes which never work tbh we wasn’t really bothered about the AC not working.
In terms of restaurants only 2 of the 3 were ever open. The food was repetitive on a daily basis. Though the food was fresh.
And finally kid’s swimming pool had loads of insects floating around every day and the swimming pool was cold so it was hard to go inside the water. My toddler was shivering when going inside the swimming pool. We spoke to the manager he said they would only switch the heated pools in November.
All the staff was very welcoming and went the extra mile on helping us, apart from the problems we had with the room, swimming pool and the food being boring I think we had a really good time.
The bus runs twice a day to the city which was really handy otherwise it would cost us around £20 each way. It takes around 30mins to the city so its not that close.
- Official Description (provided by the hotel):
- The LABRANDA Aqua Fun Club overlooks the Atlas Mountains and is built on 5 hectares of land surrounded by shady olive trees, just 15 minutes from the city center and features magnificent views over the Atlas mountains. It features 16 pool and 2 heated indoor pools and the largest water park in Marrakech. Each air-conditioned room has a modern design and feature a private balcony. The rooms are equipped with a seating area with satellite TV. A buffet breakfast is provided each morning and all guests receive a mint tea upon arrival. The restaurant serves traditional Moroccan and International cuisine. Guests can also enjoy a drink at the bar and have a night out at the private night club. The hotel also offers a tennis court, a beauty salon and a well being center. Also available is a kid's club and free WiFi access in the 24-hour reception. Free private parking is provided. This resort is located 18 km from the Marrakesh Airport. ... more less
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech