We stayed at the resort for 8 nights in October this was our first visit to Marrakesh. We did have a good experience whilst at the resort but we had few good and bad points.
Bad points – Every day we had problems in our room from toilet not flushing properly I spoke to the reception about this on daily basis, a plumber would sort it out and when we use the toilet same thing would happen again. One of the days we had no cold water we only had really hot water which you had to mix the water even to have a bath. Most annoying thing was our room phone never worked and again I kept on asking the reception to sort the phone out (which never got sorted) Couple of times our bath kept on getting blocked.
Wife, my child and I had one room, we only had to 2 towels every day we spoke to the cleaners requesting the cleaners to put 3 towels daily and the cleaners response was “later, later”
AC never worked in my room again I spoke to the reception someone did come up and he played around with the settings and he said it will work within 5 minutes which never work tbh we wasn’t really bothered about the AC not working.
In terms of restaurants only 2 of the 3 were ever open. The food was repetitive on a daily basis. Though the food was fresh.
And finally kid’s swimming pool had loads of insects floating around every day and the swimming pool was cold so it was hard to go inside the water. My toddler was shivering when going inside the swimming pool. We spoke to the manager he said they would only switch the heated pools in November.
All the staff was very welcoming and went the extra mile on helping us, apart from the problems we had with the room, swimming pool and the food being boring I think we had a really good time.
The bus runs twice a day to the city which was really handy otherwise it would cost us around £20 each way. It takes around 30mins to the city so its not that close.
- Official Description (provided by the hotel):
- The Be Live Family Aqua Fun Marrakech hotel includes 17 swimming pools (15 outdoors). The huge Be Live Family Aqua Fun Marrakech provides 58 water slides and the Rafting River and Wave pool guarantee fun for young and senior. Our active guests have the chance to use the fully equipped fitness room, tennis courts, football court and mini golf without any extra payment. We provide to our guests an entertaining and professional day and evening animation program. For everyone who wants to enjoy the night life, a disco ($) is located in the resort. 15 pools outdoor pools. 2 indoor pools (1 adult & 1 kids pool) Heated pools. 7 Kids pools. 21 adults and 37 kids slides Aqua Park. 2 Indoor Pools (1 adult & 1 kids pool). Poolside umbrellas. Sun beds at the pool. Mattresses for sun beds. Pool towels. Shopping area. Laundry and valet service (€). Wi-Fi Free of charge (covers whole hotel area). Tobacco shop (€). Business Center (Free internet PC & Wi-Fi). Parking, Shuttle bus to the city centre. For children: For our little guests the resort provides 7 kids pools and 37 slides, a kids club and a children playground. If it is necessary, a baby cot and high chairs can be provided free of charge. Kid’s Club for children 4-12 years old. Kid’s playground area. Children’s Aqua Park. Baby cots and high chairs free or charge. OTHER SERVICES: The hotel offers shuttle bus service twice a day to the city centre free of charge. Visa, American Express & Master credit cards are accepted. ATM machine in the hotel. Doctor on request (€) ... more less
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech