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“Great time.” 4 of 5 stars
Review of Be Live Family Aqua Fun Marrakech

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Be Live Family Aqua Fun Marrakech
Ranked #147 of 504 Hotels in Marrakech
Brighton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Great time.”
4 of 5 stars Reviewed September 30, 2013

We booked this hotel despite reading mixed reviews about it. We arrived there on 09/09 for one week. We found it on Thomson holidays but booked it cheaper on Last minute as we booked 2 weeks before. We arrived around 11pm and the reception people were really nice and was given a welcome drink which was a really nice touch. And as we were starving hungry (as Thomson airways do not give meals, you have to purchase it) we were pleased to find out that the Italian restaurant opened until 11:30 pm. We didn't like the food but we said maybe it was late and the food will be better tomorrow.
We were given our all inclusive band but they didn't give a band to my 10 year old son and the next day he was stopped by security while wondering in the hotel and taken to reception where he told them which room he was in and confirmed our names. We didn't take much notice and we laughed about it. But the reception should have given our kids there bands once we arrived. As they have lots of day visitors that use the water park.
Breakfast was not as we expected. It had some weird looking food and lots of it didn't look appealing at all. And some was a bit dodgy. But there was a lady preparing a local kind of bread called 'mosamin' which was delicious and freshly made. It was worth queuing every morning for 15 minutes to have It hot with honey. Also they had omelette that the chef made to order. But other wise we stuck to bread and butter. And they also had one kind of cheese slices and one type of cooked meat slices. It was disappointing with other meals as well. The worse restaurant was the Italian as the chefs there were so unfriendly and had no idea about how to make a simple pizza sauce or proper spaghetti. It was so bland. No herbs no spices in any of the food which was surprising being in Morocco. They had crêpes served daily which was nice as a snack between meals. My kids really enjoyed it. It didn't get any better during the evening meal as we expected to have Moroccan Tagines but as I said before it was a variety of bland food with no real taste to it. One night they barbequed kofta and as there was a big que our kofta was raw in the middle. I felt sorry for the chef as he was outside with nearly no light to see if the meat was probably cooked or not and it was lightly raining. Most of the week they had a fish dish but the best was fried fish and others had no taste. Desserts were horrible and if the chef brought out any good tasting cake or cookies they would go as soon as the plate was put down as it wasn't enough for everybody. We might sound fussy but we usual go to a different country every year and the food we had in Cyprus and Turkey was much much better. The head chef has to be changed. The food really let's the hotel down. And we took a decision never to go to morocco again after this.
When we arrived the hotel was quieter than expected. But we were there after the summer season finished. so most of the hotel was occupied by Moroccan families. So few of the slides were not open and the pools were not that busy. Which was a good thing. But a few days in our stay other British tourist started to arrive. And the hotel got busier.
The pools were amazing. The best. Clean and Fully supervised from 10am till 6pm and the lifeguards were very good. They rescued 2 children during our one week stay( parents fault as they left young children unsupervised nothing to do with the hotel) which made me feel at ease knowing that my 3 year old is safe having him in the kids pool and my 10 year old in another pool. The slides were amazing (some scary). I have to say the water was freezing. And the weather didn't help as it was cloudy most of the time. But we chose to go September and people working at the hotel said it was really hot July and August. So maybe September wasn't the best time but it was hot enough for us and good weather to visit the market( it's very hot with all the people inside the covered area).
The hotel had a free bus service twice a day, morning and afternoon, to the market but it's best to visit in the evening but the hotel will charge around 400 Derhams to take the bus and taxis outside will charge the same. There was a shopping centre on the way to the market and the driver of the bus will happily drop you off there on the way to the market. Which we visited for shopping and bowling when the weather wasn't so good to swim.
Most of the hotel employees spoke Arabic and French which was a bit tricky for English people and when British tourists came to stay a few days into our holiday. The animation team done there best to speak English as well. It wasn't that hard for us to communicate as we are fluent in Arabic but I felt sorry for people who knew no French or Arabic as it was a bit harder to communicate.
Another positive thing about this hotel was the animation team. Really nice and most spoke English. They were really friendly and worked so hard. There was a really lovely lady called Souad she run the children club and kept the kids entertained in the evenings. She was very friendly and sweet my son loved her. He still talks about her now. The children club was nice. They had some games and cartoons (in French) and took the kids to the restaurant for tea as well which was a great break and it gave us grown ups time to visit the water park and sunbathe.
The hotel rooms were clean and spacious enough. I read some reviews about not enough towels or toilet rolls. But we couldn't complain about that. they cleaned our room daily and we had fresh towels and enough toilet rolls. But when the hotel had more people staying a few days after we arrived we noticed that the hand towels were taken to be washed in the morning and brought back early evening just out of the dryer as they were still warm which indicated they didn't have enough.
Check out time was at 12. And as our Thomson flight was at 11pm. We spoke to the reception to ask if we could stay for an extra few hours so the kids can get washed and dressed after swimming. But they said we have to pay extra to stay in the room and have meals all day. We explained that we arrived at 11pm and were charged for a full day but they insisted that we pay an extra 500 derhams. Feeling we had no choice we paid. But the next day the weather was too cold to swim and we ended up hanging around the pool until we went to the airport.
Another negative thing was the WiFi. So so weak. You can get connection in the lobby and some very little places around the pool. But none in the rooms. And we went in a less busy time I really feel for people who went in peak season they probably had no internet at all.
To sum it up the hotel is very nice but needs some improvements and it's great if your planning to stay in the hotel most of the time as it's location makes it hard to visit Marrakech town as often as you want to as your left in the mercy of taxi drivers which could be expensive. We had a great time. So relaxing and peaceful. Having better food would have been great as we all suffered holiday tummy for the last 3 days and 3 days after we were back! It must be the raw meat.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank emma a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (461)
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  • Danish first
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wales
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed September 30, 2013 via mobile

My husband and I stayed here for a week, after reading some negative reviews we were a little sceptical about going. However on arrival we were pleasantly surprised. Greeted with a cocktail, our room was ready, our luggage was taken straight away. The room was spacious, clean and had a fab view overlooking the pool. The food overall was good, breakfast was the same everyday but with freshly made Pancackes and omlet what more could you want. Dinner and supper were lovely, I'm a fussy eater and managed to pile my plate full every day, there was plenty of choice the food was hot and plenty of it. The pool area was spotless they were constantly cleaning. There were plenty of sun beds, and with all the pools to choose from you could be in the middle of the entertainment or at a quieter pool. The water park was amazing, we had Soo much fun, the slides were safe and lifeguarded at all times. The park was quiet which made it even better. Drinks were great you could have anything, and more than one at a time. The only bad point about this hotel is that entertainment in the evening is poor but we made our own fun which was fine. The free shuttle bus was great to get in and out of marrakesh city. The towels are old but good enough to use by the pool, we wernt given out towel card when we checked in, I went back to reception and didn't have any problems at all. Over all I would say this was a fab holiday, I would certainly go back and have recommended the hotel to friends already.

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank seti_and_maffi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 29, 2013

It was the brilliant hollidays. Animation team make my hollidays best i ever have, especialy Ismail and Fikri. You can ask them whatever u need, they will 100% improuve all wisher beter than annyone in that hotel could. Food was brilliant, slide was stunning, barmans are friendly and kindly. You can always find how to spend your time to remember each moment there.Wish u all some day to visit this city and this hottel!

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Cizaite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumbria, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 29, 2013 via mobile

I have stayed in all types of hotels worldwide but for this hovel to state its 5* is an insult. 2* at best. We arrived to our room to discover electric sockets hanging from the wall , with a 3 year old child I found this awful. The bathroom was half finished. .hot and cold water issues. Broken toilet seat and rust every where. We complained ( to the terrible mannered staff) but were told the hotel was full so where given an option to move to the opposite end outside of the hotel to a smaller room overlooking a minefield of dog mess, barking alsation dogs chained up and waste ground. Noo thankyou. I rushed back to our old room and asked that all faults be fixed that day (they were). My husband got food poisoning 3rd day in and was confined to the room and then our son got very ill with sickness. Seems lots of people were sick during our stay . Came out the lift one night to a pool of sick all the way up the corridor. Was still there at 8am next day. Couldnt even call reception to notify them as our phone didnt work. Disgusting dirty place. The paths by pools outside are lethal when wet , we witnessed a young boy fall and hit his head so badly he had a seizure and was rushed to hospital. Reception staff refused to let me see the manager until our last day who apologised in broken english but explained he was new to the hotel and he had his work cut out .. never felt so ripped off or violated in all my life!!! Wrote a letter to the booking agent Bluesea holidays (who got a nice 3.5k off us for a 7 day stay) but again this has been fobbed off and I dont have the fight to push it further. Rather just forget this hell hole...please take advise and dont risk it. I looked on here first and saw good and bad but took the risk...big fail :(

  • Stayed August 2013
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank AliPeck84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed September 27, 2013 via mobile

Visited June '13 and had a great welcome. Room rly nice with lots of space and good view across the pool and part of the water park. Food was rly good and plentiful with a few dodgy dishes here and there but absolutely nothing to complain or worry about due to the amount of other dishes available throughout the 3 restaurants. AI drinks selection brilliant with loads to choose from, from the many bars. Serving staff rly nice and will concoct anything for you. Hotel and surroundings kept clean 24 / 7 I actually felt for the staff as they clearly do many hours and absolutely graft their butts off. This rly is a great hotel only downside is the location as it's around a 25 min drive to the town and nothing whatsoever near the hotel although if it was in the thick of it within the town area it most prob wouldn't be as good as it is. Would go back but only for a total relaxation holiday as nothing to do and can get boring.

  • Stayed June 2013
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank Vicky R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 27, 2013

Stayed here mid September for a week. We had a problem with hot water in our room initially. Guest Services managed to sort this out for us and from there, they constantly ensured that we were looked after very well. Souad from the animation team ensured that we always had what we needed and made sure we were ok.

The only downside of this hotel is the distance from town. However the hotel overcomes this by running two shuttle buses from the hotel to the Medina daily. This does fill up so make sure you book it a day or two before. Taxi's start at about 200 DHMs (£20) each way, which is ridiculously expensive. You can haggle though... we used to pay about 250-300 DHMS return during the day and 400 return in the evening.

The waterslides are a lot of fun and give the hotel a nice touch.
The food is excellent for all inclusive, my favourite was breakfast with fresh pancakes and syrups, in addition to freshly made omelettes.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Rohil67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 26, 2013 via mobile

This hotel was dirty, our rooms were not ready,when we eventually got our room it was like being in cell block H.
The sun beds were filthy,food was very basic and not much choice.for a family with children the water park was great. The animation team were also good but this hotel certainly not a 5star. We were plagued with fly's wasps and ants

Stayed September 2013, traveled with friends
Helpful?
1 Thank ShirleyB371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Be Live Family Aqua Fun Marrakech

Property: Be Live Family Aqua Fun Marrakech
Address: Km 18, Route de l'Ourika, Marrakech 4005, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#80 Spa Hotel in Marrakech
#94 Luxury Hotel in Marrakech
#139 Family Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Be Live Family Aqua Fun Marrakech 5*
Number of rooms: 260
Official Description (provided by the hotel):
The Be Live Family Aqua Fun Marrakech hotel includes 17 swimming pools (15 outdoors). The huge Be Live Family Aqua Fun Marrakech provides 58 water slides and the Rafting River and Wave pool guarantee fun for young and senior. Our active guests have the chance to use the fully equipped fitness room, tennis courts, football court and mini golf without any extra payment. We provide to our guests an entertaining and professional day and evening animation program. For everyone who wants to enjoy the night life, a disco ($) is located in the resort. 15 pools outdoor pools. 2 indoor pools (1 adult & 1 kids pool) Heated pools. 7 Kids pools. 21 adults and 37 kids slides Aqua Park. 2 Indoor Pools (1 adult & 1 kids pool). Poolside umbrellas. Sun beds at the pool. Mattresses for sun beds. Pool towels. Shopping area. Laundry and valet service (€). Wi-Fi Free of charge (covers whole hotel area). Tobacco shop (€). Business Center (Free internet PC & Wi-Fi). Parking, Shuttle bus to the city centre. For children: For our little guests the resort provides 7 kids pools and 37 slides, a kids club and a children playground. If it is necessary, a baby cot and high chairs can be provided free of charge. Kid’s Club for children 4-12 years old. Kid’s playground area. Children’s Aqua Park. Baby cots and high chairs free or charge. OTHER SERVICES: The hotel offers shuttle bus service twice a day to the city centre free of charge. Visa, American Express & Master credit cards are accepted. ATM machine in the hotel. Doctor on request (€) ... more   less 
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Also Known As:
Pickalbatros Aqua Fun Club Hotel Marrakech

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