This is a difficult hotel to rate to be honest. What they get right is excellent but what they get wrong they get very wrong. The pools are the cleanest I have ever seen, there is plenty of room and very little queuing for slides if at all- all excellent. Something we were not told when we booked is that the water park is open to the paying public but they are not permitted into the hotel areas so there are always ample sunbeds. However, having three insufficient pillows and towels in the room and on some days no towels at all. Reception told us that we had to wait until 8pm for towels !! At the pool we were told we could only have two towels even though there were four in our party and this happened a lot. Parts of the hotel are in a bad state of repair , even in the main reception area bare electric cables which are live are hanging out of the walls. Toilet paper is another issue - seems to be a shortage of it both in the rooms and public toilets. Our room on arrival was a disgrace and only following my insistance with the manager that something was done about it did we get moved to a good standard room. In short - the customer service is terrible and the worst I have ever seen - the reception staff simpy do not care !!!! So, would I recommend this hotel ? Actually yes - the slides and pools make the place - just dont expect too much and be prepared to complain just to get the basics that you would expect from any hotel.
- Official Description (provided by the hotel):
- The LABRANDA Aqua Fun Club overlooks the Atlas Mountains and is built on 5 hectares of land surrounded by shady olive trees, just 15 minutes from the city center and features magnificent views over the Atlas mountains. It features 16 pool and 2 heated indoor pools and the largest water park in Marrakech. Each air-conditioned room has a modern design and feature a private balcony. The rooms are equipped with a seating area with satellite TV. A buffet breakfast is provided each morning and all guests receive a mint tea upon arrival. The restaurant serves traditional Moroccan and International cuisine. Guests can also enjoy a drink at the bar and have a night out at the private night club. The hotel also offers a tennis court, a beauty salon and a well being center. Also available is a kid's club and free WiFi access in the 24-hour reception. Free private parking is provided. This resort is located 18 km from the Marrakesh Airport. ... more less
- Reservation Options:
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech